Average Ratings 3 Ratings

Total
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Average Ratings 0 Ratings

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Description

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Description

Octella is a versatile omnichannel contact center solution that integrates voice, messaging, and digital communication into one cohesive interface. It offers comprehensive PBX features, management of call flows, voice recordings, voicemail functions, interactive voice response (IVR), and text-to-speech capabilities, in addition to sophisticated autodialing options that enhance agent efficiency and minimize drop-offs. With seamless integration of social media and chat functionalities, customer interactions are streamlined across various platforms, while direct inward dialing (DID) numbers allow businesses to establish a local presence. The platform ensures that no customer inquiry is overlooked with its built-in call tracking, callback scheduling, and email integration, complemented by global SMS support that broadens outreach efforts. Additionally, Octella leverages AI technology to automate many routine processes, such as sentiment analysis, summarizing calls, and intelligent routing, all while providing real-time analytics to highlight performance metrics. Agents and supervisors can conveniently access all communication channels through a mobile application or softphone, and the inclusion of SIP trunking facilitates high-quality, scalable voice services, making it a robust choice for modern businesses. This comprehensive approach not only enhances operational efficiency but also significantly improves the customer experience.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Pipedrive Yes 
APRO CRM Yes 
Agile CRM Yes 
Bing No 
Bitrix24 No 
Facebook Ads No 
Google Ads No 
Google Analytics No 
HubSpot CRM No 
Meta Ads No 
Salesforce Yes 
Shopify Yes 
Sticky.io Yes 
Yandex Direct No 
Zapier No 
Zendesk Yes 
Zoho CRM No 
Zoho CRM Plus Yes 
monday AI work platform Yes 

Integrations

Pipedrive Yes 
APRO CRM No 
Agile CRM No 
Bing Yes 
Bitrix24 Yes 
Facebook Ads Yes 
Google Ads Yes 
Google Analytics Yes 
HubSpot CRM Yes 
Meta Ads Yes 
Salesforce No 
Shopify No 
Sticky.io No 
Yandex Direct Yes 
Zapier Yes 
Zendesk No 
Zoho CRM Yes 
Zoho CRM Plus No 
monday AI work platform No 

Pricing Details

$29.99
We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs!
Free Trial Yes 
Free Version No 

Pricing Details

€15 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ConneXio

Founded

2014

Country

United States

Website

www.connexiocloud.com/connexio-cloud-free-trial/

Vendor Details

Company Name

Octella

Country

Latvia

Website

octella.com

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Chatbot

Call to Action Yes 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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