Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You can keep your customers happy by delivering products and services quickly and accurately once they have placed an order. Conga Order Management manages the entire order process, including the initial task coordination through provisioning and fulfillment. Customers get the products and services that they need, when they want them. Conga Order Management improves customer satisfaction by allowing you to manage changes in flight, ensure accuracy and ensure on-time fulfillment. All orders and fulfillment statuses across all channels can be gathered in one central repository. Get 360-degree visibility into all orders of your customers, including estimated delivery dates, shipping costs, and taxes.
Description
Reduce expenses and promote effective growth with a customer-centric order management system. Enhance the efficiency of omnichannel order management by providing agents with a consolidated view across all channels, enabling them to effortlessly manage and adjust orders. Streamline orders to optimize for cost, speed, and sustainability through real-time inventory insights. Leverage automation and artificial intelligence to identify the most cost-effective workflows. Cater to demand flexibly with user-friendly tools and top-tier technology and resources. Amplify order volume while decreasing costs through these innovative features. Elevate support levels by consolidating order history and customer data into one accessible view. Enhance customer satisfaction by fulfilling orders more swiftly and economically. Integrate commerce experiences with visibility into real-time inventory management. Further elevate customer service and automation capabilities. Combine the strengths of Order Servicing with Service Cloud to deliver a truly cohesive experience for your customers. Ultimately, save time and boost profitability through efficient omnichannel fulfillment strategies, ensuring that your business remains competitive in a rapidly evolving marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
1440
No
Canopy
No
Conga Billing
Yes
Conga CPQ
Yes
Conga Digital Commerce
Yes
Salesforce
No
Integrations
1440
Yes
Canopy
Yes
Conga Billing
No
Conga CPQ
No
Conga Digital Commerce
No
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.15 per order
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Conga
Founded
2006
Country
United States
Website
conga.com/products/conga-order-management
Vendor Details
Company Name
Salesforce
Country
United States
Website
www.salesforce.com/products/commerce-cloud/ecommerce/order-management/
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No