Average Ratings 12 Ratings
Average Ratings 0 Ratings
Description
Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.
Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Indent
Yes
SearchUnify
Yes
Blissfully
Yes
Creately
Yes
Curiosity
Yes
Langflow
Yes
Miro
Yes
MockFlow
Yes
OneLogin
Yes
Quilt
Yes
Integrations
Indent
Yes
SearchUnify
Yes
Blissfully
No
Creately
No
Curiosity
No
Langflow
No
Miro
No
MockFlow
No
OneLogin
No
Quilt
No
Pricing Details
$10.00/month
Up to 10 users - $10 monthly flat fee
11-100 users - $5 per user/month
11-100 users - $5 per user/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Atlassian
Founded
2002
Country
United States
Website
www.atlassian.com
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
Yes
Document Collaboration
Access Control / Permissions
No
Autosave
No
Chat / Messaging
No
Cloud Storage
No
Comments / Annotations
No
Edit / Change Tracking
No
Electronic Signature
No
Multiple File Formats
No
Pre-made Templates
No
Search
No
User Tagging
No
Version Control
No
Workflow / Approval Process
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
No
Portfolio Management
No
Resource Management
Yes
Time & Expense Tracking
No
Traditional Methodologies
Yes
Requirements Management
Automated Functional Sizing
No
Automated Requirements QA
No
Automated Test Generation
No
Automated Use Case Modeling
No
Change Management
No
Collaboration
Yes
History Tracking
No
Prioritization
Yes
Reporting
No
Status Reporting
No
Status Tracking
Yes
Summary Reports
No
Task Management
Yes
To-Do List
No
Traceability
No
User Defined Attributes
No
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
Yes
Feedback Capture
No
Markdown Support
Yes
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
No
Team Management
Assignment Management
No
Commenting / Notes
No
Goal Setting / Tracking
No
Messaging
No
Productivity Analysis
No
Progress Tracking
No
Project Planning
No
Resource Management
No
Task Management
No
Third Party Integration
No
Time Tracking
No
Product Features
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No