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features
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Description

Our team of food safety specialists supports you in crafting HARPC plans and enhancing your food safety procedures. Say goodbye to cumbersome paper logs! C-Shield is an innovative cloud-based electronic monitoring tool tailored for food safety compliance. With C-Trace, you can pinpoint, monitor, and selectively recall only the finished products and stock that include a tainted ingredient. At ConcernTrak, we hold the view that food safety can seamlessly blend into your existing business operations with little disruption. Every sector believes its processes are distinct and exceptional, yet this is a misconception; business processes share fundamental similarities across various industries. The food sector is no different in this regard. Recognizing this trend, we at ConcernTrak leverage insights and knowledge gained from diverse industries to enhance food safety practices. Ultimately, our goal is to ensure that your business meets safety standards while maintaining efficiency.

Description

A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ConcernTrak

Founded

2010

Country

United States

Website

concerntrak.com

Vendor Details

Company Name

Pega

Country

United States

Website

www.pega.com/industries/manufacturing/recall

Product Features

Inventory Control

Allocation No 
Barcoding No 
Cost Tracking No 
Forecasting No 
Item Management No 
Order Management No 
Procurement Management No 
Reorder Management No 
SKU / UPC Codes No 
Serial Number Tracking No 
Supplier Management No 

Product Features

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