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Description

Compliance Training Group has successfully trained countless employees for a diverse range of employers across North America. Our training solutions are designed to mitigate the risks and costs associated with unethical, illegal, or irresponsible actions by employees in the workplace. The online training offered by Compliance Training Group provides a convenient way to fulfill your state’s compliance obligations. Our highly-regarded, self-paced courses for supervisors and employees empower learners to complete the training at their own pace within a month! Recently, we have introduced eLearning courses focusing on Sexual Harassment Awareness tailored for executives, supervisors, and staff members. We provide comprehensive two-hour sexual harassment training sessions that comply with specific state regulations, including California (SB 1343, U.S. Government Code 12950.1), Maine (Maine Revised Statute, Title 26, Section 807), and Connecticut (General Statutes, Section 46a-54 (15) (B) and 46a-54-204), in addition to a general two-hour course applicable to all other states. This ensures that organizations can maintain a respectful and compliant workplace environment.

Description

ServiceSkills is a comprehensive eLearning platform that provides a carefully selected array of soft skills training courses aimed at enhancing employee performance. Featuring hundreds of modules on customer service, team collaboration, management training, and creating a respectful workplace, this solution is enriched with quizzes, feedback on answers, and reminders of essential points. A powerful administrative management system allows supervisors to assign courses, track progress, and identify areas needing improvement. You can request a demo code to see how it can benefit your organization. It’s important to acknowledge that your team members strive to excel in their roles, but exceptional interpersonal skills do not develop on their own. ServiceSkills equips your workforce with an extensive range of soft skills, including customer service proficiency, customer success strategies, effective business writing, best practices for online meetings, workplace respect, team building techniques, email etiquette, conflict resolution strategies, internal customer relations, foundational selling skills, ethics training, diversity awareness, and ways to tackle harassment and bullying, as well as mentoring skills. By investing in this training, you can foster a more capable and cohesive team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$2990.00/year
Price is for up to 20 users.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Compliance Training Group

Founded

2004

Country

United States

Website

compliancetraininggroup.com

Vendor Details

Company Name

ServiceSkills

Country

United States

Website

www.serviceskills.com

Product Features

Compliance Training

Multiple Locations / Departments No 
Online / Self-Paced No 
Anti-Bribery Training No 
Certification Management No 
Conflicts of Interest Training No 
Content Builder No 
Customer Service Standards No 
Customizable Branding No 
Diversity Training No 
Fair Disclosure No 
Federal / State Regulation Compliance No 
Gamification No 
Harassment / Discrimination Training No 
Industry-Specific Courses No 
Instructor-Led Training No 
Interactive Quizzes No 
Progress Tracking No 
Reporting / Analytics No 
Role-Specific Versions No 
Security / Privacy Training No 
Text / Email Reminders No 
Workplace Safety No 

Diversity Training

Completion Certificates No 
Customizable Branding No 
Customizable Training Courses No 
Interactive Quizzes No 
Online / Self-Paced No 
Progress Tracking No 
Real-Life Scenarios No 
Text / Email Reminders No 

Sexual Harassment Training

Completion Certificates No 
Customizable Branding No 
Federal / State Regulation Compliance No 
Industry-Specific Courses No 
Interactive Quizzes No 
Multiple Locations / Departments No 
Online / Self-Paced No 
Progress Tracking No 
Real-Life Scenarios No 
Role-Specific Versions No 
Text / Email Reminders No 

Product Features

Course Authoring

Content Import / Export No 
Course Publishing No 
Gamification No 
Instructor-Led Courses No 
Interactive Content No 
PowerPoint Conversion No 
Self-Paced Courses No 
Storyboarding No 
Template Management No 
Test / Quiz Creation No 
Video Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management Yes 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Alternatives

Alternatives

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