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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CommView Plus® represents @Comm's most advanced Call Accounting and Reporting Solution to date! Designed with user experience in mind, its browser-based interface is intuitive and straightforward to navigate. This versatile solution is suitable for various industries, accommodating businesses, organizations, and agencies of all sizes. Like its earlier versions, CommView Plus integrates effortlessly with any PBX or VoIP system, providing Call Detail Records (CDR) for voice networks that include different manufacturers and models. This server-based application can be utilized in standalone environments or configured to manage multiple locations and CDR sources while ensuring full operational capability. CommView Plus delivers information and data with impressive near real-time efficiency! Additionally, CommView Cloud® serves as the cloud-based alternative to @Comm's latest Call Accounting and Reporting Solution, featuring a rapid deployment process and an attractive, low-cost subscription model that minimizes risk for users. With these options, businesses can choose the solution that best fits their operational needs.

Description

OfficeWatch Call Reporting, a powerful telemanagement tool for enterprises, simplifies the management of the communication network and increases visibility. The dashboard features include tabs that list the most expensive, frequent dialed and highest-cost calls. This allows users to see a quick overview of all activity within their organization. Automatic notifications via email, screen popup and text to key personnel are a great way to reduce liability when an emergency call is placed. You can quickly distinguish misdials from true emergencies. Users can customize the dashboards and configuration settings to make the system work for them. The interface is intuitive and easy to use. OfficeWatch Call Reporting features a flexible reporting engine that allows users to schedule reports automatically without interrupting telecom administrators.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Aura No 
Avaya IP Office No 
Cisco 5000 Series No 
MiCloud Connect No 
MiContact Center Business No 
MiVoice Business No 
NEC UNIVERGE No 

Integrations

Avaya Aura Yes 
Avaya IP Office Yes 
Cisco 5000 Series Yes 
MiCloud Connect Yes 
MiContact Center Business Yes 
MiVoice Business Yes 
NEC UNIVERGE Yes 

Pricing Details

$77.00/month
Free Trial No 
Free Version No 

Pricing Details

$1
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

@Comm

Founded

1982

Country

United States

Website

www.atcomm.com

Vendor Details

Company Name

Metropolis Technologies

Founded

1993

Country

United States

Website

www.metropolis.com

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring No 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

Telecom Expense Management

Billing for Data No 
Billing for Voice Yes 
Call Monitoring Yes 
Chargeback Tracking Yes 
Contract Negotiation No 
Fixed Line Compatibility No 
Internal Cost Allocation Yes 
Mobile Line Compatibility No 
Usage Reporting Yes 

Product Features

Telecom Expense Management

Billing for Data No 
Billing for Voice Yes 
Call Monitoring Yes 
Chargeback Tracking Yes 
Contract Negotiation No 
Fixed Line Compatibility Yes 
Internal Cost Allocation Yes 
Mobile Line Compatibility Yes 
Usage Reporting Yes 

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