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Description
The Crosscode CLM Platform designed for automobile dealerships serves as a comprehensive information framework that creates timely and pertinent opportunities for customer interactions, enabling dealers to effectively communicate via various channels such as calls, SMS, emails, and mobile applications. This capability empowers dealers to engage intelligently with their customers, fostering essential loyalty that ultimately enhances Repeat, Recurring, and Referral business—an approach crucial for achieving sustainability and long-term growth. By ensuring that every customer's call is answered, the platform guarantees zero missed calls, thereby maximizing business potential. Additionally, it streamlines processes such as customer identification, notifications, follow-ups, appointments, premium payments, logins, policy dispatches, and feedback collection. With this system in place, dealerships can also efficiently manage service appointments and ensure timely reminders for vehicle servicing, thus reinforcing customer satisfaction and engagement.
Description
Toma is an innovative AI platform designed to create customized voice agents specifically for automotive dealerships, streamlining essential tasks like appointment scheduling, customer support, parts requests, and recall notifications while functioning as an always-available virtual team member. This advanced system offers comprehensive receptionist functionalities, managing incoming calls around the clock, confirming and rescheduling service appointments, transferring calls as necessary, and addressing complicated issues with appropriate escalation. Furthermore, Toma proactively initiates outbound campaigns, such as recall notifications, sends reminders for appointments to minimize no-show rates, and gathers detailed caller information like vehicle specifications or part identifiers to provide to dealership staff. By integrating seamlessly with dealership management software, Toma accesses real-time data, allowing for fluid, low-latency conversations that are informed by the dealership's current inventory, service options, and operational processes. This integration not only enhances customer interaction but also optimizes workflow efficiency within the dealership environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Crosscode Technologies
Founded
2012
Country
India
Website
www.crosscode.in/auto_soln.html
Vendor Details
Company Name
Toma
Founded
2024
Country
United States
Website
www.toma.com
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
Yes
Collections Management
Yes
Contact Database
Yes
Customer Database
Yes
Document Management
Yes
F&I Management
No
Financing Management
Yes
Form Printing
Yes
Inventory Management
Yes
Lease Management
Yes
New Car Dealer
Yes
New Car Lot
Yes
Online Inventory
Yes
Parts Management
Yes
Sales Management
Yes
Service Department
Yes
Used Car Lot
Yes
Website Integration
Yes
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
No
Collections Management
No
Contact Database
No
Customer Database
No
Document Management
No
F&I Management
No
Financing Management
No
Form Printing
No
Inventory Management
No
Lease Management
No
New Car Dealer
No
New Car Lot
No
Online Inventory
No
Parts Management
No
Sales Management
No
Service Department
No
Used Car Lot
No
Website Integration
No
