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features
design
support

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Write a Review

Description

CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth. Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets. With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.

Description

Our VoIP Business Phone System provides your company with a significant enhancement in professionalism and efficiency. Benefit from a comprehensive array of features, such as Multi-Level Auto Attendants, Business SMS, a Mobile App, and much more. By adopting the HighComm Phone System, your business can enjoy superior communication services at only a fraction of the cost associated with traditional, less reliable phone systems, utilizing your existing internet connection. Our skilled technical team takes care of the entire installation and ongoing maintenance as part of your service plan, which can be adjusted to fit your business's unique needs. This flexibility enables your company to scale and adjust according to demand seamlessly. As your organization expands, our network effortlessly evolves alongside you to support your growth. Our innovative cloud-based VoIP Business Phone System comes equipped with both mobile and desktop applications, as well as an intuitive self-managed web portal for easy access. With the Mobile App, you can stay connected, making and receiving calls no matter where you are, just as if you were at your desk. This level of accessibility ensures that you remain responsive to your clients and colleagues, enhancing your overall productivity.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Pipedrive Yes 
Salesforce Yes 
Zoho CRM Yes 
Bullhorn No 
Dynamics 365 Customer Service Yes 
FYNXT Yes 
HubSpot CRM Yes 
Intercom Yes 
LXCRM Yes 
LiveAgent Yes 
Microsoft 365 No 
Shopify Yes 
Sugar Sell No 
UTIP Yes 
Vtiger CRM No 
Vtiger Help Desk No 
Zapier Yes 
Zendesk No 
monday CRM Yes 
popcorn Yes 

Integrations

Pipedrive Yes 
Salesforce Yes 
Zoho CRM Yes 
Bullhorn Yes 
Dynamics 365 Customer Service No 
FYNXT No 
HubSpot CRM No 
Intercom No 
LXCRM No 
LiveAgent No 
Microsoft 365 Yes 
Shopify No 
Sugar Sell Yes 
UTIP No 
Vtiger CRM Yes 
Vtiger Help Desk Yes 
Zapier No 
Zendesk Yes 
monday CRM No 
popcorn No 

Pricing Details

$75 per month
Free Trial Yes 
Free Version No 

Pricing Details

$19.95 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CommPeak

Founded

2012

Country

Hong Kong

Website

www.commpeak.com

Vendor Details

Company Name

HighComm

Founded

2016

Country

United States

Website

www.highcomm.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting Yes 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording No 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording No 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Predictive Dialer

Call Monitoring Yes 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Alternatives

Alternatives