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features
design
support

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Description

CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth. Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets. With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.

Description

Experience the ultimate communication tool that facilitates voice, video, and chat interactions seamlessly. Your clients can reach your business via phone or by utilizing the convenient Click to Speak option on your website or application. Furthermore, they can also connect with you through WhatsApp, enhancing accessibility. Beyond the capabilities of this advanced virtual PBX system, we provide CRM integration, secure credit card transactions conducted over the phone, and innovative AI solutions. All of these features are safeguarded with encrypted communication for maximum security. Benefit from contemporary virtual PBX phone extensions that can be accessed through any internet-enabled device, such as computers, smartphones, or tablets, offering HD quality from any global location. Expand your business reach with international phone numbers that help establish your market presence worldwide. Opt for phone numbers equipped with foreign country codes to signal to your global clientele that you are reachable no matter where they are located. You also have the flexibility to transfer your existing business phone number or select a completely new one, ensuring you represent your national presence effectively by acquiring numbers from various provinces. This way, you can enhance your credibility and connect more readily with customers across different regions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Intercom Yes 
Shopify Yes 
Zoho CRM Yes 
Dynamics 365 Customer Service Yes 
FYNXT Yes 
Freshdesk No 
Google Data Studio No 
HubSpot Customer Platform No 
LXCRM Yes 
LiveAgent Yes 
Pipedrive Yes 
Salesforce Yes 
UTIP Yes 
WhatsApp No 
Zapier Yes 
Zendesk No 
monday CRM Yes 
popcorn Yes 

Integrations

HubSpot CRM Yes 
Intercom Yes 
Shopify Yes 
Zoho CRM Yes 
Dynamics 365 Customer Service No 
FYNXT No 
Freshdesk Yes 
Google Data Studio Yes 
HubSpot Customer Platform Yes 
LXCRM No 
LiveAgent No 
Pipedrive No 
Salesforce No 
UTIP No 
WhatsApp Yes 
Zapier No 
Zendesk Yes 
monday CRM No 
popcorn No 

Pricing Details

$75 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CommPeak

Founded

2012

Country

Hong Kong

Website

www.commpeak.com

Vendor Details

Company Name

Fonvirtual

Founded

2010

Country

Spain

Website

www.fonvirtual.com/en/virtual-pbx/

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting Yes 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording No 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording No 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Predictive Dialer

Call Monitoring Yes 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Alternatives

Alternatives

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