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Description

CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth. Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets. With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.

Description

Thank you for taking the time to read this, and we apologize for the extensive nature of this article; however, a significant business decision looms, and it is crucial that all relevant information is presented clearly to facilitate your decision-making. You find yourself here because something feels off, and it's likely that you do have an underlying issue that needs addressing. Your business is operational and generating revenue, yet you believe that daily processes should be more straightforward and efficient. You feel the need for greater oversight of both the broader aspects of your operations as well as the finer details. You have concerns about your conversion rates and worry about potentially losing leads, leading you to ask whether there's a method to ensure that every lead is properly accounted for. You recognize the importance of appointment outcomes in your sales process, but you question whether your sales team can consistently provide timely and accurate reports for every meeting they attend. This approach encompasses all the tools necessary to drive sales and provide you with peace of mind, ensuring that your business runs smoothly and effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dynamics 365 Customer Service Yes 
FYNXT Yes 
HubSpot CRM Yes 
Intercom Yes 
LXCRM Yes 
LiveAgent Yes 
Pipedrive Yes 
Salesforce Yes 
Shopify Yes 
UTIP Yes 
Zapier Yes 
Zoho CRM Yes 
monday CRM Yes 
popcorn Yes 

Integrations

Dynamics 365 Customer Service No 
FYNXT No 
HubSpot CRM No 
Intercom No 
LXCRM No 
LiveAgent No 
Pipedrive No 
Salesforce No 
Shopify No 
UTIP No 
Zapier No 
Zoho CRM No 
monday CRM No 
popcorn No 

Pricing Details

$75 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CommPeak

Founded

2012

Country

Hong Kong

Website

www.commpeak.com

Vendor Details

Company Name

DialersPro

Founded

2006

Country

United States

Website

www.dialerspro.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting Yes 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording No 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording No 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Predictive Dialer

Call Monitoring Yes 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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