Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ensure that mobile and field workers have access to the necessary content, irrespective of their connectivity status, by utilizing offline caching capabilities. Users can access, edit, upload, and share various types of SharePoint content, including documents, images, and emails. Enhance the productivity of mobile workers and encourage collaboration through intuitive search and sharing tools. The Briefcase SharePoint desktop application allows users to monitor site activities and access all content stored within the Microsoft 365/SharePoint server, irrespective of their online status. SmartSync technology automatically identifies and resolves conflicts, ensuring that users always have access to the most current content, even when working offline. Enable a Bring Your Own Device (BYOD) policy without sacrificing compliance with information management standards. Administrators can centrally manage user and sync settings, as well as distribute content to specific user groups, streamlining the entire process. This comprehensive system empowers teams to work efficiently, no matter their location or internet access.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft Power Apps
No
Microsoft Power BI
No
Integrations
Microsoft 365
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft Power Apps
Yes
Microsoft Power BI
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$15 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Colligo
Founded
2000
Country
Canada
Website
www.colligo.com/sharepoint-app/sharepoint-mobile-app/
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Enterprise Content Management (ECM)
Archiving & Retention
Yes
Collaboration Tools
Yes
Content Lifecycle Management
Yes
Digital Asset Management
No
Document Management
Yes
Electronic Signature
No
Information Governance
No
Mobile Access
Yes
Search
No
Version Control
No
Workflow Management
No
Mobile Content Management System
Data Synchronization
No
Document Management
No
File Sharing
No
Mobile Capture
No
Offline Access
No
Permission Management
No
Personalization
No
Search
No
Templates
No
Version Control
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No