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Description
Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.
Description
For more than three decades, Workhorse has been delivering exceptional solutions tailored for municipalities across Wisconsin. Their comprehensive fund accounting system is built upon the Uniform Chart of Accounts specifically for Wisconsin's municipalities. With a streamlined and fully automated workflow, users can efficiently manage everything from meter readings to cash receipt entries. The payroll process is also simplified, automating each step from time card input to the allocation of fringe benefits across various wage categories. This system is particularly useful for overseeing multiple public works projects that are tied to individual property parcels. Additionally, it offers a robust framework for managing the components of utility distribution and collection systems. Users can easily input all relevant fixed asset data, including acquisitions, transfers, and disposals, ensuring accurate record-keeping. The design also encompasses billing and receipt generation for all municipal fees, excluding utility charges, seamlessly integrating with the Municipal Accounting system to enhance overall functionality. Moreover, this integration allows for improved financial oversight and reporting, making it an indispensable resource for municipal operations.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$7000 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cogsdale
Founded
1997
Country
Canada
Website
www.cogsdale.com
Vendor Details
Company Name
Workhorse Software
Website
www.workhorsewi.com
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management