Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
Description
Sentinel™ by Truth Technologies is an AML and KYC compliance platform engineered for fast identity verification and seamless integration into complex enterprise systems. Designed to support regulatory requirements, Sentinel™ handles USA PATRIOT Act and OFAC compliance while performing PEP screening, sanctions checks, and adverse media detection. Its architecture is designed for developers and technical teams who require a reliable compliance engine that can seamlessly integrate with existing applications and workflows.
The platform utilizes advanced matching algorithms to analyze names, dates of birth, citizenship details, organizational data, and addresses, thereby significantly reducing false positives and enhancing system efficiency. Sentinel™ continuously monitors customers as new regulatory data is released and provides an investigation workflows that enable users to classify matches, document findings, and maintain complete audit trails. Its reporting feature generates detailed, exportable records suitable for internal reviews or regulatory audits. Fast, scalable, and integration‑ready, Sentinel™ delivers consistent performance for teams looking to modernize compliance operations with minimal friction.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
The Sentinel Compliance Platform™ is customizable to fit your compliance needs, from AML and KYC solutions to monitoring and risk management. Hosted on secure SOC 2 Type 2 infrastructure, Sentinel™ uses a subscription-based pricing model that varies by users, features, usage, and support level. Detailed plans and tiers are available upon request to ensure a solution tailored to your business.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Vendor Details
Company Name
Truth Technologies Inc.
Founded
1996
Country
United States
Website
truthtechnologies.com/sentinel-screening/
Product Features
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
No
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
No
Incident Management
No
OSHA Compliance
No
Risk Management
No
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Risk Management
Alerts/Notifications
No
Auditing
No
Business Process Control
No
Compliance Management
No
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No
Product Features
AML
Behavioral Analytics
No
Case Management
No
Compliance Reporting
No
Identity Verification
No
Investigation Management
No
PEP Screening
No
Risk Assessment
No
SARs
No
Transaction Monitoring
No
Watch List
No