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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Wix's Symphony is an innovative AI platform designed for independent entrepreneurs and small business ventures seeking assistance with managing ongoing tasks. At its core, the platform features Maestro, an intelligent agent that acquires knowledge about the business and assigns responsibilities to specialized agents adept in areas like outreach, marketing, scheduling, research, finance, and content development. Users can seamlessly integrate tools such as calendars, emails, productivity applications, Slack, and Salesforce, while monitoring agent performance within a collaborative workspace that displays task updates, business overviews, and key performance indicators. Teams have the flexibility to design personalized agents, approve or modify crucial actions, and oversee operations through an intuitive conversational interface. Symphony is accessible both as a web application and a mobile app, offering users a choice between free and premium subscription options, thus catering to a diverse range of business needs. This multifaceted approach empowers users to optimize their workflow while ensuring they stay on top of their operational goals.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Salesforce
Yes
Slack
Yes
8x8 Contact Center
Yes
Alexa
Yes
Avaya Experience Platform
Yes
Confluence
Yes
DeepL
Yes
Dimension Labs
Yes
Elasticsearch
Yes
Firebase
Yes
Integrations
Salesforce
Yes
Slack
Yes
8x8 Contact Center
No
Alexa
No
Avaya Experience Platform
No
Confluence
No
DeepL
No
Dimension Labs
No
Elasticsearch
No
Firebase
No
Pricing Details
Volume based pricing
Free Trial
Yes
Free Version
No
Pricing Details
$16/month
Free plan: $0 with 500 monthly credits, capped at 100 per day. Basic: $16/month with 2,000 monthly credits; Pro: $40/month with 5,000 credits; Max: $80/month with 12,000 credits. Monthly and yearly subscriptions are available; yearly plans are advertised at 20% off. Unused credits do not roll over, and prices exclude applicable taxes.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Wix
Founded
2006
Country
Israel
Website
www.wix.com/symphony
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
