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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Rerun serves as a cloud-based platform designed for the development and management of AI agents, known as Coworkers, which are responsible for executing routine business operations. Users can designate specific tasks for each Coworker, integrate various business applications or MCP servers, supply necessary instructions and files, and then execute work either on demand, according to a set schedule, or triggered by specific events. Each workspace operates on its own dedicated cloud server, which includes persistent storage for files, memory, and databases, enabling tasks to persist even when users are not online. Collaboratively, teams can share these workspaces, track agent performance, and address inquiries or approval requests as they arise. Coworkers possess the capability to navigate the internet, utilize integrated tools, collaborate with one another, and undertake various assignments such as email management, lead generation, CRM updates, content creation, and following up on invoices. This service primarily targets agencies, SaaS-focused teams, small enterprises, and entrepreneurs who wish to delegate repetitive tasks in sales, marketing, and operational activities. Furthermore, users can access and manage their workspaces through any web browser, including those on mobile devices, providing flexibility and convenience. The platform's versatility makes it a valuable resource for enhancing productivity and streamlining workflows in diverse business environments.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
HubSpot CRM
Yes
Slack
Yes
Airtable
No
Amazon Connect
Yes
Azure AI Bot Service
Yes
BambooHR
Yes
Confluence
Yes
Genesys Cloud EX
Yes
Google Maps
Yes
HERE
Yes
Integrations
HubSpot CRM
Yes
Slack
Yes
Airtable
Yes
Amazon Connect
No
Azure AI Bot Service
No
BambooHR
No
Confluence
No
Genesys Cloud EX
No
Google Maps
No
HERE
No
Pricing Details
Volume based pricing
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Pro starts at $29/month for 5 Coworkers, unlimited seats, and 500 credits each month. The 5-day free trial includes up to 3 Coworkers, unlimited seats, and 350 credits. A payment card is required to start the trial; no charge is made during the trial. Prices exclude applicable taxes.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Reunit
Country
Luxembourg
Website
rerun.build
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Product Features
Alternatives
Alternatives
No Alternatives
