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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Pattr helps you to make your customers and audience feel more comfortable so that you can have the meaningful conversations with your team.
Solutions include:
• Content Moderation - AI powered content moderation
• Superfans - Discover your promoters and influencers
• Marketing Automation - Engage your audience at scale
• Conversational Bots - One-on-one conversations with customers
A unified inbox, intelligent Process Automation, and Conversational AI allow you to scale the power of human connection instantly. Although strong campaigns can be driven by large social media components, it takes a lot of effort and investment.
The question is, how can you scale real-time conversations to drive brand engagement and user engagement? Customers need to be provided with timely and useful information that leads to the desired outcome, such as educating, capturing leads or triggering sales. Customers will be more engaged with brands if they have the right information at the right moment. This builds trust and helps to build trust.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Alexa
Yes
Avaya Experience Platform
Yes
Azure AI Bot Service
Yes
Confluence
Yes
DeepL
Yes
Dialogflow
Yes
Elasticsearch
Yes
Firebase
Yes
Google Assistant
Yes
Google Maps
Yes
Integrations
Alexa
No
Avaya Experience Platform
No
Azure AI Bot Service
No
Confluence
No
DeepL
No
Dialogflow
No
Elasticsearch
No
Firebase
No
Google Assistant
No
Google Maps
No
Pricing Details
Volume based pricing
Free Trial
Yes
Free Version
No
Pricing Details
Pricing scales on the number of channels switched on and capabilities - flat pricing that does not scale on volume users, messages or comments.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Pattr
Founded
2014
Country
Australia
Website
www.pattr.io
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Product Features
Content Moderation
Artificial Intelligence
Yes
Audio Moderation
No
Brand Moderation
No
Comment Moderation
Yes
Customizable Filters
Yes
Image Moderation
Yes
Moderation by Humans
Yes
Reporting / Analytics
Yes
Social Media Moderation
Yes
User-Generated Content (UGC) Moderation
Yes
Video Moderation
No
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
No
Artificial Intelligence
No
Content / Blogging Platform
No
Customizable CTAs
No
Drip Campaigns
No
Dynamic Content
No
Landing Pages / Web Forms
No
Lead Scoring
No
Sales Intelligence
No
Search Marketing
No
Segmentation
No
Social Marketing
Yes
Website Visitor Tracking
No
