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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
Libra is an innovative AI platform developed from your company's expertise, designed to replicate your approach and processes by integrating your past experiences, key priorities, and tools with self-sufficient execution. By linking the existing tools your team utilizes, Libra can seamlessly operate within your company's environment without the need for any migration. You can articulate a task in simple terms, and it activates a specialized agent that manages the entire workflow, ensuring tasks are assigned to the appropriate functions, deadlines are met, and results are delivered efficiently. It has the capability to evaluate job candidates and arrange interviews, compose responses to incoming inquiries, document product feedback in relation to the development roadmap, and submit bug reports, complete with reproduction steps. When it comes to meetings, Libra not only prepares summaries in advance but also captures key decisions, action items, and responsible parties in real time as discussions unfold. Its inbox management system organizes incoming emails into actionable items and generates replies in the user's tone for review, ensuring effective communication. Additionally, Libra continually learns from interactions, enhancing its ability to assist and adapt to your team's evolving needs.
API Access
Has API
Yes
API Access
Has API
No
Integrations
HubSpot CRM
Yes
Jira
Yes
Slack
Yes
8x8 Contact Center
Yes
Asana
No
Avaya Experience Platform
Yes
DeepL
Yes
Dimension Labs
Yes
Firebase
Yes
Genesys Cloud EX
Yes
Integrations
HubSpot CRM
Yes
Jira
Yes
Slack
Yes
8x8 Contact Center
No
Asana
Yes
Avaya Experience Platform
No
DeepL
No
Dimension Labs
No
Firebase
No
Genesys Cloud EX
No
Pricing Details
Volume based pricing
Free Trial
Yes
Free Version
No
Pricing Details
$79 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Libra
Founded
2024
Country
United States
Website
trylibra.ai/
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
