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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
FlowRunner stands out as a visual workflow automation platform that integrates native AI agent orchestration, allowing agents to execute workflows independently while pausing for necessary human input.
What sets FlowRunner apart is its unique approach to oversight; while most platforms treat approval as a workflow step, FlowRunner empowers agents to reach out to humans as callable tools during execution. It effectively gathers the necessary context and options, then communicates with a designated individual via email, Slack, WhatsApp, or phone, resuming the workflow once a decision is made. Notably, a run can remain on hold for up to a year, ensuring that time-sensitive decisions, like those requiring three days, do not have a deadline.
In addition to this, features like audit trails, role-based access control (RBAC), and service level agreement (SLA) tracking are available starting from the mid-tier package, rather than being confined to custom enterprise agreements, and a business associate agreement (BAA) can also be acquired. Every subscription level allows for unlimited users, unlimited workflows, and full access to the integration catalog, with no limitations based on user count or connectors.
Billing is structured around the number of workflow runs rather than the individual action steps taken, ensuring a transparent pricing model. Agents are also able to utilize their own AI provider keys, with no additional charges for inference.
Furthermore, users can choose between cloud-hosted and self-hosted options, providing flexibility to fit various operational needs.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Connect
Yes
Anthropic
No
Avaya Experience Platform
Yes
BambooHR
Yes
Claude
No
Confluence
Yes
Dialogflow
Yes
Dimension Labs
Yes
Facebook Messenger
Yes
Genesys Cloud EX
Yes
Integrations
Amazon Connect
No
Anthropic
Yes
Avaya Experience Platform
No
BambooHR
No
Claude
Yes
Confluence
No
Dialogflow
No
Dimension Labs
No
Facebook Messenger
No
Genesys Cloud EX
No
Pricing Details
Volume based pricing
Free Trial
Yes
Free Version
No
Pricing Details
$45/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NiCE Cognigy
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
Midnight Coders
Founded
2007
Country
United States
Website
flowrunner.ai
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
