Average Ratings 0 Ratings
Average Ratings 0 Ratings
Similar Products
-
Dialpad SupportCustomer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction. This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems. The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight. In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience. And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
-
Intermedia UniteIntermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.
-
AircallAircall transforms business communications with an intelligent, cloud-based phone system built for modern sales and customer support. More than just a calling tool, it provides an all-in-one hub that connects phone, SMS, and WhatsApp conversations in a single platform. Its AI Assist Pro feature delivers real-time coaching during calls and simplifies follow-up, enabling reps to sell smarter and resolve support issues faster. Teams can leverage advanced capabilities like call routing, IVR, analytics dashboards, and power dialers to maximize efficiency. With integrations across Salesforce, HubSpot, Zendesk, Intercom, Shopify, and 250+ other apps, Aircall seamlessly fits into existing workflows. Businesses benefit from reliable call quality, international number coverage, and scalable features that grow with their needs. Customer stories highlight improvements such as a 4% increase in CSAT scores and the ability to process 25,000+ calls per month with stability and ease. Aircall makes customer conversations more personal, productive, and impactful—without the complexity of traditional systems.
-
Gravity SoftwareMulti-Entity Accounting Built for Growth Gravity Software is a modern, cloud-native accounting platform designed for companies that have outgrown basic solutions like QuickBooks or outdated legacy software such as Sage 50. Built on the Microsoft Power Platform (Dynamics 365), Gravity combines robust financial management tools with enterprise-level scalability — without the high cost or complexity of traditional ERP systems. 🎈 Multi-entity and multi-location accounting 🎈 Power BI reporting and real-time dashboards 🎈 AP automation and multi-level approvals 🎈 Full visibility across business entities 🎈 Unified platform for financials, sales, and operations Trusted by organizations across real estate, family offices, healthcare, hospitality, professional services, and nonprofits, Gravity Software helps growing companies gain control, reduce inefficiencies, and scale with confidence. 👉 Explore more at gogravity.com
-
PenseroPensero is a cutting-edge platform that leverages AI to enhance observability and performance analytics, designed specifically for engineering teams and their leaders to gain a deeper understanding of software development processes. It automates the collection and integration of "work signals" from existing tools utilized by your team, including code repositories, issue trackers, and communication platforms, translating disjointed activities into granular insights. These insights are then converted into objective metrics, live dashboards, and comprehensive reports that not only reflect the volume of work completed but also factor in complexity and workflow dynamics. With Pensero, you gain immediate visibility into ongoing projects, contributions from team members, and the overall flow of work within the organization, as well as how team productivity aligns with strategic roadmaps and business objectives. Its seamless integration and scalability enable teams to swiftly transform raw data from various tools into actionable insights that drive performance improvements. Ultimately, Pensero empowers organizations to optimize their software development efforts more effectively than ever before.
-
SendbirdSendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
-
CallTrackingMetricsCallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.
-
NumaNuma is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
-
TrustInSoft AnalyzerTrustInSoft commercializes a source code analyzer called TrustInSoft Analyzer, which analyzes C and C++ code and mathematically guarantees the absence of defects, immunity of software components to the most common security flaws, and compliance with a specification. The technology is recognized by U.S. federal agency the National Institute of Standards and Technology (NIST), and was the first in the world to meet NIST’s SATE V Ockham Criteria for high quality software. The key differentiator for TrustInSoft Analyzer is its use of mathematical approaches called formal methods, which allow for an exhaustive analysis to find all the vulnerabilities or runtime errors and only raises true alarms. Companies who use TrustInSoft Analyzer reduce their verification costs by 4, efforts in bug detection by 40, and obtain an irrefutable proof that their software is safe and secure. The experts at TrustInSoft can also assist clients in training, support and additional services.
-
JobmaJobma is an AI video interviewing platform trusted by companies across industries. It offers a range of hiring automation tools, including asynchronous one-way video interviewing, live video interviewing, interview scheduling, and assessment solutions. Key features at a glance: - AI scoring and proctoring for secure, data-driven evaluation - Skill validation with role-based assessments - Works across all devices: Desktop and mobile browser support, and mobile apps for iOS and Android. - SOC 2 Type II and ISO 27001 Certified, GDPR and CCPA Compliant Jobma is used by 3,000+ customers in more than 50 countries.
Description
The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representatives—whether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firm—on the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.
Description
Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours.
Playvox believes that great customer experiences begin with people.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
5X
No
Aircall
No
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
AmplifAI
Yes
Avaya Aura
Yes
CloudTalk
No
Dataddo
No
Dialpad Connect
No
Integrations
Salesforce
Yes
5X
Yes
Aircall
Yes
Amazon Connect
No
Amazon Web Services (AWS)
No
AmplifAI
No
Avaya Aura
No
CloudTalk
Yes
Dataddo
Yes
Dialpad Connect
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cogito Corp
Founded
2007
Country
United States
Website
cogitocorp.com
Vendor Details
Company Name
Playvox
Founded
2012
Country
United States
Website
www.playvox.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Quality Management
Audit Management
Yes
Complaint Management
Yes
Compliance Management
Yes
Corrective and Preventive Actions (CAPA)
Yes
Defect Tracking
No
Document Control
Yes
Equipment Management
Yes
ISO Standards Management
No
Maintenance Management
No
Risk Management
No
Supplier Quality Control
No
Training Management
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
