Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
This comprehensive software development pipeline leverages Huawei's extensive experience in research and development, offering a centralized solution that ensures security and reliability throughout the entire process, ultimately enhancing efficiency and driving digital transformation. By integrating years of innovative R&D practices, cutting-edge concepts, and superior engineering capabilities, it offers more than 10 pre-configured sub-services that cater to the complete software development lifecycle. Additionally, it supports over 20 mainstream programming languages, frameworks, and environments, facilitating smooth application migration to cloud platforms. The pipeline also incorporates robust R&D security features, including over 3,000 code checking rules and support for the top 10 programming languages. The all-encompassing CodeArts platform simplifies and optimizes development processes while ensuring higher quality outputs. Furthermore, it provides essential services for agile collaboration among development teams, encompassing document management, knowledge sharing, online teamwork, and customizable dashboard reporting, thus fostering an environment of continual improvement and innovation in software projects.
Description
The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
C
Yes
C#
Yes
C++
Yes
Git
Yes
Go
Yes
Huawei Cloud
No
Java
Yes
JavaScript
Yes
Python
Yes
TypeScript
Yes
Integrations
C
No
C#
No
C++
No
Git
No
Go
No
Huawei Cloud
Yes
Java
No
JavaScript
No
Python
No
TypeScript
No
Pricing Details
$6 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$80 per agent per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Huawei Cloud
Country
China
Website
www.huaweicloud.com/intl/en-us/product/devcloud.html
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/cec.html
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No