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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

This comprehensive software development pipeline leverages Huawei's extensive experience in research and development, offering a centralized solution that ensures security and reliability throughout the entire process, ultimately enhancing efficiency and driving digital transformation. By integrating years of innovative R&D practices, cutting-edge concepts, and superior engineering capabilities, it offers more than 10 pre-configured sub-services that cater to the complete software development lifecycle. Additionally, it supports over 20 mainstream programming languages, frameworks, and environments, facilitating smooth application migration to cloud platforms. The pipeline also incorporates robust R&D security features, including over 3,000 code checking rules and support for the top 10 programming languages. The all-encompassing CodeArts platform simplifies and optimizes development processes while ensuring higher quality outputs. Furthermore, it provides essential services for agile collaboration among development teams, encompassing document management, knowledge sharing, online teamwork, and customizable dashboard reporting, thus fostering an environment of continual improvement and innovation in software projects.

Description

The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

C Yes 
C# Yes 
C++ Yes 
Git Yes 
Go Yes 
Huawei Cloud No 
Java Yes 
JavaScript Yes 
Python Yes 
TypeScript Yes 

Integrations

C No 
C# No 
C++ No 
Git No 
Go No 
Huawei Cloud Yes 
Java No 
JavaScript No 
Python No 
TypeScript No 

Pricing Details

$6 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$80 per agent per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Huawei Cloud

Country

China

Website

www.huaweicloud.com/intl/en-us/product/devcloud.html

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/cec.html

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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