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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cocoom serves as an innovative visual knowledge-sharing platform designed to enhance collaboration and communication within teams. It acts as a valuable resource to foster improved support and interaction among various groups! Thanks to our extensive template library and user-friendly editor, you can start producing high-quality knowledge right away without any prior training. By minimizing friction and misunderstandings, Cocoom bridges the gaps that often arise when transitioning between teams, projects, or departments. Sharing visual information becomes streamlined, promoting better cooperation and synergy. Furthermore, Cocoom equips support services with a comprehensive, efficient, and current repository of information accessible to all employees. This ensures that every individual and team can easily access the visual knowledge they require, thereby simplifying and elevating the role of support services in the organization. With Cocoom, the flow of information is not just enhanced; it becomes a cornerstone of effective teamwork.

Description

Seismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Box No 
Confluence No 
Dropbox No 
Evernote No 
GitHub No 
Google Chrome No 
Google Drive No 
Jira No 
Jira Service Management No 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Microsoft Word Yes 
Mozilla Firefox No 
Safari No 
Seismic No 
Trello No 
YouTube No 
Zendesk No 
Zipline No 

Integrations

Slack Yes 
Box Yes 
Confluence Yes 
Dropbox Yes 
Evernote Yes 
GitHub Yes 
Google Chrome Yes 
Google Drive Yes 
Jira Yes 
Jira Service Management Yes 
Microsoft SharePoint No 
Microsoft Teams No 
Microsoft Word No 
Mozilla Firefox Yes 
Safari Yes 
Seismic Yes 
Trello Yes 
YouTube Yes 
Zendesk Yes 
Zipline Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$59 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cocoom

Founded

2017

Country

France

Website

cocoom.com

Vendor Details

Company Name

Seismic

Founded

2010

Country

United States

Website

seismic.com/products/seismic-knowledge/

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides Yes 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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