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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A remarkable and distinct Customer Experience can shift Customer Loyalty into Customer Advocacy, making it essential to provide a seamless and cohesive Omni Channel experience whenever customers reach out. At Cloudphoney, we deliver a multichannel Customer Interaction Solution available both in the cloud and On-Premises, designed to comprehend the intricacies of customer expectations and the factors necessary for maintaining their satisfaction. Our contact center solutions at Cloudphoney are tailored to meet your unique requirements throughout the entire customer journey, from nurturing leads to ensuring customer retention. By utilizing Cloudphoney, you can enhance your time-to-market and reinforce customer loyalty through our extensive range of offerings, which include features such as Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These functionalities not only facilitate superior IVR self-service but also minimize misunderstandings during agent-assisted interactions, ultimately elevating the overall quality of customer service. By integrating our solutions, businesses can create a more responsive and effective communication environment that fosters long-term relationships with their customers.

Description

Affordable solutions for both outbound and inbound cloud calling are now available, designed to empower sales teams and call centers through a robust power dialer and telephone answering service software, supported by approachable, human assistance. Take command of your inbound call center with a comprehensive software solution that offers the adaptability to receive, transfer, and manage calls from any location. Agents can easily log in from anywhere and begin addressing calls with just a computer, a USB headset, and a stable internet connection. Meanwhile, managers can track performance, modify settings, and access detailed reports seamlessly. It is essential for calls to be managed promptly, and with Octopus, agents will have vital information displayed on their screens to enhance their call-handling efficiency. Depending on your business's scale, agents may handle hundreds or even thousands of calls each month, ensuring that your communication needs are met effectively and professionally. This not only streamlines operations but also boosts overall productivity and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Ads
Google Cloud Platform
Microsoft 365

Integrations

Google Ads
Google Cloud Platform
Microsoft 365

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$89.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ITECHDOMAIN.COM

Founded

2017

Country

United Arab Emirates

Website

www.itechdomain.com/contact-center-solution.php

Vendor Details

Company Name

Electronic Voice Services

Country

United States

Website

www.evs7.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

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Alternatives

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