Average Ratings 60 Ratings

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Average Ratings 0 Ratings

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Description

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Description

Elevate Your Business with Salesforce Expertise. As reliable Salesforce partners, we tackle your business obstacles using top-tier technologies. Each engineer and consultant in our team holds a Salesforce Certification, ensuring your challenges are addressed by the best in the field. Cyrtene stands out as one of the select registered Salesforce Partners in both Ohio and Central Ohio, uniquely focusing on the needs of small and medium-sized enterprises. We regard our clients as collaborators, dedicating ourselves to the success of your projects, because your achievements directly reflect our own. Additionally, explore Pro Dart – a comprehensive software solution designed for Economic Development Organizations, empowering you to manage your operations expertly. With Sales Cloud, provide your team with the leading CRM to effectively manage leads and enhance opportunity closure rates, supported by our certified Sales Cloud consultants. Furthermore, benefit from Service Cloud customizations to deliver exceptional customer support using a highly intuitive and adaptable service platform, all powered by Cyrtene's expertise. This commitment to excellence ensures that your organization is equipped to thrive in a competitive environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
BigCommerce Yes 
ChatBot Yes 
Churn360 Yes 
Gorgias Yes 
Groove Yes 
HubSpot Sales Hub Yes 
Intercom Yes 
LiveAgent Yes 
Magento Yes 
Make Yes 
Microsoft Dynamics 365 Yes 
Motileo Yes 
Outdoo AI Yes 
Salesforce Yes 
Shopify Yes 
Success4 Yes 
Zendesk Yes 
Zendesk Sell Yes 
Zoho Desk Yes 

Integrations

ActiveCampaign No 
BigCommerce No 
ChatBot No 
Churn360 No 
Gorgias No 
Groove No 
HubSpot Sales Hub No 
Intercom No 
LiveAgent No 
Magento No 
Make No 
Microsoft Dynamics 365 No 
Motileo No 
Outdoo AI No 
Salesforce No 
Shopify No 
Success4 No 
Zendesk No 
Zendesk Sell No 
Zoho Desk No 

Pricing Details

$25.00/month (billed annually)
The pricing is based on the number of agents you have.
Free Trial Yes 
Free Version No 

Pricing Details

$25 per user, per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CloudTalk

Founded

2016

Country

United States

Website

www.cloudtalk.io

Vendor Details

Company Name

Cyrtene

Country

United States

Website

www.cyrtene.com

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management No 
Power Dialer Yes 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting No 
Outbound Reporting No 
Unattended Call Management No 
Who Answered Log No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition Yes 
Keyword Tracking No 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Internal Communications

App Integration Yes 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony Yes 
Video Chat No 
Voice Chat Yes 

IVR

Call Center No 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization No 
Voice Mail No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results No 
Call Transfer No 
Callback Scheduling No 
Campaign Specific Caller ID No 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

Telemarketing

Auto Dialer No 
CRM No 
Call Logging No 
Call Recording No 
Call Routing No 
Call Scripting No 
IVR / Voice Recognition No 
Inbound Call Center No 
Lead Distribution No 
Outbound Call Center No 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts No 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking No 
Portfolio Management Yes 
Resource Management No 
Time & Expense Tracking Yes 
Traditional Methodologies No 

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