Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.
Description
Assess and enhance the effectiveness of your workforce, procedures, operations, and technology. Managers have the capability to search, download, and analyze data in real time or tap into historical records, allowing for swift and secure access to documented interactions. By monitoring these interactions, organizations can facilitate training and support agents and employees in adhering to quality assurance standards and established policies or scripts. OnviCord PRO provides straightforward, browser-based access to all necessary tools for swiftly managing and observing recorded call data. In call centers with unassigned workstations, it allows for the connection of calls to individual user logins. Those with the appropriate permissions can toggle the recording feature directly from their desktops. Additionally, it accommodates the searching and playback of exported recordings beyond the central server or network, ensuring flexibility and ease of access for users. This comprehensive approach not only streamlines operations but also fosters a more efficient training environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Access Recruitment CRM
Yes
Act!
Yes
Bullhorn
Yes
CEIPAL
Yes
Chameleon-i
Yes
Engaged CRM
Yes
FiveCRM
Yes
Influence Recruitment Software
Yes
Jiminny
Yes
JobDiva
Yes
Integrations
Access Recruitment CRM
No
Act!
No
Bullhorn
No
CEIPAL
No
Chameleon-i
No
Engaged CRM
No
FiveCRM
No
Influence Recruitment Software
No
Jiminny
No
JobDiva
No
Pricing Details
$15/user/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CloudCall
Founded
2011
Country
United Kingdom
Website
www.cloudcall.com
Vendor Details
Company Name
OnviSource
Website
www.onvisource.com
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
No
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Cloud PBX
Call Recording
Yes
Call Routing
No
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Virtual Extensions
No
Web Conferencing
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
Yes
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
No
International Numbers
No
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
No
e911
No
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No