Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Description

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Jira Work Management Yes 
Microsoft Azure Yes 
Amazon Web Services (AWS) Yes 
BMC Helix CMDB No 
BMC Helix ITSM No 
Datadog Yes 
Docker Yes 
Jira Service Management Yes 
Nagios Core Yes 
PagerDuty Yes 
Rally Yes 
SIGNL4 No 
Slack Yes 
Snowflake Yes 
SolarWinds Pingdom Yes 
Sumo Logic Yes 
Teamstack No 
Trend Micro Deep Security Yes 
VMware vCenter Yes 

Integrations

Jira Yes 
Jira Work Management Yes 
Microsoft Azure Yes 
Amazon Web Services (AWS) No 
BMC Helix CMDB Yes 
BMC Helix ITSM Yes 
Datadog No 
Docker No 
Jira Service Management No 
Nagios Core No 
PagerDuty No 
Rally No 
SIGNL4 Yes 
Slack No 
Snowflake No 
SolarWinds Pingdom No 
Sumo Logic No 
Teamstack Yes 
Trend Micro Deep Security No 
VMware vCenter No 

Pricing Details

$0.008/CI/month
The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses.

Contact Cloudaware support to get a preliminary estimate.
Free Trial Yes 
Free Version No 

Pricing Details

$0 per month Freemium
Which plan is best for your organization?
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cloudaware

Founded

2011

Country

United States

Website

www.cloudaware.com

Vendor Details

Company Name

Xurrent

Founded

2010

Country

United States

Website

www.xurrent.com

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID No 
Checkout / Check-In No 
Depreciation Tracking Yes 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking No 
QR Codes No 
Reservations No 
Service History No 

Change Management

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management No 

Cloud Cost Management

Cost Reduction Optimization No 
Dashboard No 
Data Import/Export No 
Data Storage No 
Data Visualization No 
Resource Usage Reporting No 
Roles / Permissions No 
Spend and Cost Reporting No 

Cloud Management

Access Control Yes 
Billing & Provisioning Yes 
Capacity Analytics Yes 
Cost Management Yes 
Demand Monitoring Yes 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management Yes 
Supply Monitoring Yes 
Workflow Approval Yes 

Cloud Security

Antivirus No 
Application Security Yes 
Behavioral Analytics No 
Encryption Yes 
Endpoint Management No 
Incident Management Yes 
Intrusion Detection System Yes 
Threat Intelligence Yes 
Two-Factor Authentication Yes 
Vulnerability Management Yes 

Cloud Workload Protection

Anomaly Detection Yes 
Asset Discovery Yes 
Cloud Gap Analysis No 
Cloud Registry No 
Data Loss Prevention (DLP) No 
Data Security Yes 
Governance Yes 
Logging & Reporting Yes 
Machine Learning Yes 
Security Audit No 
Workload Diversity No 

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization No 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management Yes 
Compliance Tracking Yes 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance Yes 
ISO Compliance Yes 
Incident Management Yes 
OSHA Compliance No 
Risk Management Yes 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation Yes 

GDPR Compliance

Access Control Yes 
Consent Management No 
Data Mapping Yes 
Incident Management Yes 
PIA / DPIA No 
Policy Management No 
Risk Management Yes 
Sensitive Data Identification Yes 

HIPAA Compliance

Access Control / Permissions Yes 
Audit Management Yes 
Compliance Reporting Yes 
Data Security Yes 
Documentation Management No 
For Healthcare Yes 
Incident Management Yes 
Policy Training No 
Remediation Management No 
Risk Management Yes 
Vendor Management No 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management No 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Log Management

Archiving Yes 
Audit Trails Yes 
Compliance Reporting No 
Consolidation No 
Data Visualization Yes 
Event Logs Yes 
Network Logs Yes 
Remediation No 
Syslogs Yes 
Thresholds Yes 
Web Logs Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management No 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

PCI Compliance

Access Control Yes 
Compliance Reporting Yes 
Exceptions Management Yes 
File Integrity Monitoring Yes 
Intrusion Detection System Yes 
Log Management Yes 
PCI Assessment Yes 
Patch Management No 
Policy Management No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports No 
OLAP No 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Vulnerability Management

Asset Discovery Yes 
Asset Tagging No 
Network Scanning Yes 
Patch Management Yes 
Policy Management No 
Prioritization Yes 
Risk Management Yes 
Vulnerability Assessment Yes 
Web Scanning Yes 

Product Features

Change Management

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar Yes 
Change Planning Yes 
Compliance Management Yes 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management No 

Cloud Cost Management

Cost Reduction Optimization Yes 
Dashboard Yes 
Data Import/Export Yes 
Data Storage Yes 
Data Visualization Yes 
Resource Usage Reporting No 
Roles / Permissions Yes 
Spend and Cost Reporting Yes 

Configuration Management

Access Control / Permissions Yes 
Application Deployment Yes 
Automated Provisioning Yes 
Infrastructure Automation Yes 
Node Management Yes 
Orchestration Yes 
Reporting Analytics / Visualization Yes 
Task Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives

Virima Reviews

Virima

Virima Inc.
Alloy Navigator Reviews

Alloy Navigator

Alloy Software
Alloy Navigator Reviews

Alloy Navigator

Alloy Software
Freshservice Reviews

Freshservice

Freshworks