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Description

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Description

ServiceNow CMDB is a centralized platform that manages and organizes configuration item (CI) data across an organization’s IT environment. It acts as a single system of record, ensuring accurate and consistent data is available to all teams. The platform integrates with various IT systems using Service Graph Connectors to provide a comprehensive 360-degree view. It supports digital lifecycle management by breaking down silos between systems and services. Automated data acquisition tools continuously populate and update CI information. Visualization features help users understand relationships between technical components and business services. CMDB Workspace provides a centralized interface for tracking activity and analyzing data. The platform enhances risk management by offering insights into dependencies and potential impacts. It also ensures data accuracy to support AI-driven workflows and compliance needs. Overall, ServiceNow CMDB improves operational efficiency and enables data-driven IT management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Cost Explorer Yes 
Amazon Web Services (AWS) Yes 
CloudFabrix No 
CyCognito No 
Docker Yes 
Heroku Yes 
Jamf Pro Yes 
Jira Yes 
Jira Work Management Yes 
Kumoco Cloud Manager No 
Microsoft Cost Management Yes 
Qualys TruRisk Platform Yes 
Rally Yes 
Rapid7 InsightVM Yes 
Slack Yes 
SolarWinds Pingdom Yes 
Tenable Nessus Yes 
VMware vCenter Yes 
Vulcan Cyber No 
Zabbix Yes 

Integrations

AWS Cost Explorer No 
Amazon Web Services (AWS) No 
CloudFabrix Yes 
CyCognito Yes 
Docker No 
Heroku No 
Jamf Pro No 
Jira No 
Jira Work Management No 
Kumoco Cloud Manager Yes 
Microsoft Cost Management No 
Qualys TruRisk Platform No 
Rally No 
Rapid7 InsightVM No 
Slack No 
SolarWinds Pingdom No 
Tenable Nessus No 
VMware vCenter No 
Vulcan Cyber Yes 
Zabbix No 

Pricing Details

$0.008/CI/month
The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses.

Contact Cloudaware support to get a preliminary estimate.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cloudaware

Founded

2011

Country

United States

Website

www.cloudaware.com

Vendor Details

Company Name

ServiceNow

Founded

2003

Country

United States

Website

www.servicenow.com

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID No 
Checkout / Check-In No 
Depreciation Tracking Yes 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking No 
QR Codes No 
Reservations No 
Service History No 

Change Management

Approval Workflow Yes 
Audit Trail Yes 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization Yes 
Release Management Yes 
Task Management Yes 
Tracking & Reporting No 
Training Management No 

Cloud Cost Management

Cost Reduction Optimization No 
Dashboard No 
Data Import/Export No 
Data Storage No 
Data Visualization No 
Resource Usage Reporting No 
Roles / Permissions No 
Spend and Cost Reporting No 

Cloud Management

Access Control Yes 
Billing & Provisioning Yes 
Capacity Analytics Yes 
Cost Management Yes 
Demand Monitoring Yes 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management Yes 
Supply Monitoring Yes 
Workflow Approval Yes 

Cloud Security

Antivirus No 
Application Security Yes 
Behavioral Analytics No 
Encryption Yes 
Endpoint Management No 
Incident Management Yes 
Intrusion Detection System Yes 
Threat Intelligence Yes 
Two-Factor Authentication Yes 
Vulnerability Management Yes 

Cloud Workload Protection

Anomaly Detection Yes 
Asset Discovery Yes 
Cloud Gap Analysis No 
Cloud Registry No 
Data Loss Prevention (DLP) No 
Data Security Yes 
Governance Yes 
Logging & Reporting Yes 
Machine Learning Yes 
Security Audit No 
Workload Diversity No 

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization No 
Device Auto Discovery Yes 
IT Asset Management Yes 
Impact Management Yes 
License Management Yes 
Performance Management No 
Relationship Mapping Yes 

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management Yes 
Compliance Tracking Yes 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance Yes 
ISO Compliance Yes 
Incident Management Yes 
OSHA Compliance No 
Risk Management Yes 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation Yes 

GDPR Compliance

Access Control Yes 
Consent Management No 
Data Mapping Yes 
Incident Management Yes 
PIA / DPIA No 
Policy Management No 
Risk Management Yes 
Sensitive Data Identification Yes 

HIPAA Compliance

Access Control / Permissions Yes 
Audit Management Yes 
Compliance Reporting Yes 
Data Security Yes 
Documentation Management No 
For Healthcare Yes 
Incident Management Yes 
Policy Training No 
Remediation Management No 
Risk Management Yes 
Vendor Management No 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management No 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Log Management

Archiving Yes 
Audit Trails Yes 
Compliance Reporting No 
Consolidation No 
Data Visualization Yes 
Event Logs Yes 
Network Logs Yes 
Remediation No 
Syslogs Yes 
Thresholds Yes 
Web Logs Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management No 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

PCI Compliance

Access Control Yes 
Compliance Reporting Yes 
Exceptions Management Yes 
File Integrity Monitoring Yes 
Intrusion Detection System Yes 
Log Management Yes 
PCI Assessment Yes 
Patch Management No 
Policy Management No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports No 
OLAP No 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Vulnerability Management

Asset Discovery Yes 
Asset Tagging No 
Network Scanning Yes 
Patch Management Yes 
Policy Management No 
Prioritization Yes 
Risk Management Yes 
Vulnerability Assessment Yes 
Web Scanning Yes 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management Yes 
Impact Management Yes 
License Management No 
Performance Management No 
Relationship Mapping Yes 

Configuration Management

Access Control / Permissions No 
Application Deployment No 
Automated Provisioning No 
Infrastructure Automation No 
Node Management No 
Orchestration No 
Reporting Analytics / Visualization No 
Task Management No 

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