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Average Ratings 2,139 Ratings

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Description

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Description

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

API Access

Has API No

API Access

Has API No

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes

Google Cloud Platform Yes

Jira Yes

Jira Work Management Yes

Microsoft Azure Yes

PagerDuty Yes

Salesforce Yes

Slack Yes

VMware vCenter Yes

APIANT No

Show More Integrations

Explore All 35 Integrations

Integrations

Amazon Web Services (AWS) Yes

Google Cloud Platform Yes

Jira Yes

Jira Work Management Yes

Microsoft Azure Yes

PagerDuty Yes

Salesforce Yes

Slack Yes

VMware vCenter Yes

APIANT Yes

Show More Integrations

Explore All 166 Integrations

Pricing Details

$0.008/CI/month

The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses.

Contact Cloudaware support to get a preliminary estimate.

Free Trial Yes

Free Version No

Pricing Details

$19/agent/month

Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Cloudaware

Founded

2011

Country

United States

Website

www.cloudaware.com

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

freshservice.com

Product Features

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID No

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking No

Inventory Management Yes

Location Tracking No

QR Codes No

Reservations No

Service History No

Change Management

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar No

Change Planning No

Compliance Management No

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management No

Cloud Cost Management

Cost Reduction Optimization No

Dashboard No

Data Import/Export No

Data Storage No

Data Visualization No

Resource Usage Reporting No

Roles / Permissions No

Spend and Cost Reporting No

Cloud Management

Access Control Yes

Billing & Provisioning Yes

Capacity Analytics Yes

Cost Management Yes

Demand Monitoring Yes

Multi-Cloud Management Yes

Performance Analytics Yes

SLA Management Yes

Supply Monitoring Yes

Workflow Approval Yes

Cloud Monitoring

Cloud Security

Antivirus No

Application Security Yes

Behavioral Analytics No

Encryption Yes

Endpoint Management No

Incident Management Yes

Intrusion Detection System Yes

Threat Intelligence Yes

Two-Factor Authentication Yes

Vulnerability Management Yes

Cloud Security Posture Management (CSPM)

Cloud Workload Protection

Anomaly Detection Yes

Asset Discovery Yes

Cloud Gap Analysis No

Cloud Registry No

Data Loss Prevention (DLP) No

Data Security Yes

Governance Yes

Logging & Reporting Yes

Machine Learning Yes

Security Audit No

Workload Diversity No

CMDB

Change Management Yes

Configuration Management Yes

Data Visualization No

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management Yes

License Management Yes

Performance Management No

Relationship Mapping Yes

Compliance

Archiving & Retention No

Artificial Intelligence (AI) No

Audit Management Yes

Compliance Tracking Yes

Controls Testing No

Environmental Compliance No

FDA Compliance No

HIPAA Compliance Yes

ISO Compliance Yes

Incident Management Yes

OSHA Compliance No

Risk Management Yes

Sarbanes-Oxley Compliance No

Surveys & Feedback No

Version Control No

Workflow / Process Automation Yes

Cyber Risk Management

GDPR Compliance

Access Control Yes

Consent Management No

Data Mapping Yes

Incident Management Yes

PIA / DPIA No

Policy Management No

Risk Management Yes

Sensitive Data Identification Yes

Healthcare Compliance

HIPAA Compliance

Access Control / Permissions Yes

Audit Management Yes

Compliance Reporting Yes

Data Security Yes

Documentation Management No

For Healthcare Yes

Incident Management Yes

Policy Training No

Remediation Management No

Risk Management Yes

Vendor Management No

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) No

Disaster Recovery No

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance No

Root-Cause Diagnosis No

Safety Management No

Task Management No

Ticket Management Yes

Intrusion Detection and Prevention

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management No

Cost Tracking Yes

Depreciation Management No

IT Service Management Yes

Inventory Management Yes

Maintenance Management No

Procurement Management No

Requisition Management No

Supplier Management No

ITSM

Asset Tracking Yes

Availability Management Yes

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard No

Incident Management Yes

Problem Management Yes

Project Management No

Release & Deployment Management No

Self Service Portal Yes

Log Management

Archiving Yes

Audit Trails Yes

Compliance Reporting No

Consolidation No

Data Visualization Yes

Event Logs Yes

Network Logs Yes

Remediation No

Syslogs Yes

Thresholds Yes

Web Logs Yes

Patch Management

Alerts/Notifications Yes

Automatic Approval Yes

Automatic Patch Deployment Yes

Automatic Scans Yes

Compliance Management No

Custom Patches Yes

Dashboard No

Network Wide Management No

Patch Prioritization Yes

Patch Testing Yes

Remote Access/Control Yes

Vulnerability Scanning Yes

PCI Compliance

Access Control Yes

Compliance Reporting Yes

Exceptions Management Yes

File Integrity Monitoring Yes

Intrusion Detection System Yes

Log Management Yes

PCI Assessment Yes

Patch Management No

Policy Management No

Reporting

Customizable Dashboard Yes

Data Source Connectors Yes

Drag & Drop Yes

Drill Down Yes

Email Reports No

Financial Reports Yes

Forecasting Yes

Marketing Reports No

OLAP No

Report Export Yes

Sales Reports Yes

Scheduled / Automated Reports Yes

Network Scanning Yes

Patch Management Yes

Policy Management No

Prioritization Yes

Risk Management Yes

Vulnerability Assessment Yes

Web Scanning Yes

Product Features

AI Service Management (AISM)

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID Yes

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking Yes

Inventory Management Yes

Location Tracking No

QR Codes Yes

Reservations No

Service History Yes

Change Management

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar Yes

Change Planning Yes

Compliance Management Yes

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management No

Cloud Management

Access Control No

Billing & Provisioning No

Capacity Analytics No

Cost Management No

Demand Monitoring No

Multi-Cloud Management No

Performance Analytics No

SLA Management No

Supply Monitoring No

Workflow Approval No

CMDB

Change Management Yes

Configuration Management Yes

Data Visualization Yes

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management No

License Management Yes

Performance Management No

Relationship Mapping Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) Yes

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring No

Survey Management Yes

Contract Management

Buy Side (Suppliers) Yes

Completion Tracking Yes

Compliance Tracking No

Contract Lifecycle Management Yes

Electronic Signature Yes

Full Text Search No

Government Contracts No

Pre-built Templates Yes

Sell Side (Customers) Yes

Specialty Contracts No

Version Control No

Workflow Management Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums No

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) Yes

Disaster Recovery No

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance Yes

Root-Cause Diagnosis Yes

Safety Management Yes

Task Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management Yes

IT Service Management Yes

Inventory Management Yes

Maintenance Management Yes

Procurement Management Yes

Requisition Management Yes

Supplier Management Yes

IT Documentation

IT Management

Capacity Monitoring No

Compliance Management Yes

Event Logs No

Hardware Inventory Yes

IT Budgeting No

License Management Yes

Patch Management No

Remote Access No

Scheduling Yes

Software Inventory Yes

User Activity Monitoring Yes

IT Project Management

Bug Tracking Yes

Issue Management Yes

Milestone Tracking No

Percent-Complete Tracking Yes

Portfolio Management No

Prioritization Yes

Product Roadmapping Yes

Requirements Management Yes

Resource Management No

Status Tracking Yes

Supports Agile Yes

Supports Scrum Yes

Task Management Yes

Testing / QA Management Yes

Time & Expense Tracking Yes

IT Service

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management Yes

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking Yes

Availability Management No

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

SaaS Management

License Management No

Onboarding No

Renewal Management No

SaaS Operations Management No

Shadow IT Detection No

Spend Management No

Subscription Management No

Usage Tracking / Analytics No

Vendor Management No

Service Desk

CMDB Yes

Change Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Base Yes

Mobile Access Yes

Procurement Management Yes

Remote Control Yes

SLA Management Yes

Self Service Portal Yes

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Compare Cloudaware vs. Freshservice

Average Ratings 0 Ratings

Average Ratings 2,139 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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