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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CloudApper Desk is an innovative and cost-effective ticketing solution designed to enhance customer support and facilitate business growth. This comprehensive app optimizes customer service operations through a robust dashboard and straightforward ticket management, offering the flexibility needed to boost efficiency. To truly understand your business landscape, the ability to capture and analyze data is essential. With CloudApper Desk, you can pinpoint recurring challenges, leading to opportunities for enhancing your products and services, ultimately fortifying your business. Customer perceptions are often shaped by the quality of after-sales support; impress your clients with CloudApper Desk by tracking activities, managing ticket assignments, and enabling swift responses directly from a mobile device. Elevate the speed and effectiveness of your customer service management by utilizing CloudApper Desk’s centralized data system. This tool offers an intuitive dashboard that displays recent tickets, the latest responses, and additional relevant information, granting users a comprehensive view of their support activities. As a result, your team can work more collaboratively and effectively, ensuring that customer issues are addressed promptly and thoroughly.

Description

CloudApper SubConnect serves as an automated substitute solution for K-12 schools, engineered to replace the logistical headache of manual calls and spreadsheets. Functioning alongside your primary HCM, this tool reshapes the absence-to-fill workflow to guarantee classrooms stay staffed while preventing admin burnout. Once an absence is reported, the platform deploys advanced matching logic to identify qualified substitutes and broadcast immediate multi-channel alerts. Core Capabilities: Smart Substitute Matching: Automatically screens replacements using job codes, credentials, priority pools, and tenure. Instant Communications: Dispatches secure text and email notifications, enabling substitutes to accept open shifts rapidly via mobile. User Self-Service: Provides substitutes with portals to control availability and refine school preferences. Two-Way Integration: Instantly updates confirmed assignments, shifts, and payroll hours within UKG, Workday, Oracle, or Dayforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dayforce No 
Oracle Fusion Cloud HCM No 
SAP SuccessFactors No 
UKG Pro No 
UKG Ready No 
Workday HCM No 

Integrations

Dayforce Yes 
Oracle Fusion Cloud HCM Yes 
SAP SuccessFactors Yes 
UKG Pro Yes 
UKG Ready Yes 
Workday HCM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Custom
Contact us to get a detailed quote based on your requirements
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CloudApper

Founded

2018

Country

United States

Website

www.cloudapper.com/cloudapper-desk-ticketing-app-customer-support-complain-management/

Vendor Details

Company Name

CloudApper AI

Founded

2021

Country

United States

Website

www.cloudapper.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

K-12

Attendance Tracking Yes 
Classroom Management No 
Communication Management No 
Curriculum Management No 
Enrollment Management No 
Financial Management No 
Parent Portal No 
Progress Reports No 
Skill Testing No 
Student Information / Records No 

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