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Description
Effortlessly oversee all your devices, whether they are on-site or off-network, using Cloud Management Suite, a comprehensive IT systems management solution hosted in the cloud. This user-friendly yet robust platform empowers IT teams to efficiently control their infrastructure by providing cutting-edge and predictive management capabilities. Key functionalities encompass device discovery, inventory tracking, patch management, remote access, software distribution, and additional features to enhance operational efficiency. With Cloud Management Suite, organizations can streamline their IT processes and improve overall productivity.
Description
SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Autotask PSA
No
Cisco Meraki
No
ConnectWise PSA
No
ConnectWise RMM
No
CrowdStrike Falcon
No
Datto RMM
No
Fortinet
No
HaloPSA
No
Microsoft 365
No
Microsoft Entra ID
No
Integrations
Autotask PSA
Yes
Cisco Meraki
Yes
ConnectWise PSA
Yes
ConnectWise RMM
Yes
CrowdStrike Falcon
Yes
Datto RMM
Yes
Fortinet
Yes
HaloPSA
Yes
Microsoft 365
Yes
Microsoft Entra ID
Yes
Pricing Details
Basic Plans Start at $60/Month
Free Trial
Yes
Free Version
No
Pricing Details
$595/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cloud Management Suite
Founded
2012
Country
United States
Website
www.cloudmanagementsuite.com
Vendor Details
Company Name
SuperIT
Founded
2025
Country
Australia
Website
superit.ai/
Product Features
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
Yes
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
No
Issue Management
No
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
