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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In a modern landscape where constant connectivity is essential, relying on an outdated phone system simply won't suffice. Transitioning to a cloud-based telephony solution like Cloud Dial enables your business and customers to remain connected, whether in the office or on the go. Cloud telephony delivers top-notch business-grade voice services along with sophisticated call features that can be accessed via desk phones, PC softphones, or mobile devices, ensuring you never miss crucial calls. A virtual private number is a special type of phone number designed to redirect incoming calls to a selection of pre-determined phone numbers, commonly referred to as a follow-me number, virtual number, or Personal Number in the UK. This innovative system allows users to configure call forwarding based on specific times and days, utilizing time-of-day routing, for instance, directing calls to your office during business hours while forwarding them to your mobile on weekends. By leveraging this technology, businesses can enhance flexibility and responsiveness, adapting their communication strategies to meet the dynamic needs of their operations.

Description

Engage with your customers through various channels, including phone, chat, email, and social media, while ensuring seamless transitions between them to avoid interruptions. Simplify the experience for your clientele by providing an intuitive user interface, which fosters efficiency and high acceptance among service teams. Enjoy the flexibility to utilize the solution anywhere and adapt its scale according to your requirements. Select from three tailored packages that cater to your specific needs and take advantage of rapid deployment and easy adjustments with minimal training necessary. Rely on superior call quality and the assurance of using a dependable public cloud that is entirely managed by a German data center and cloud provider. Look forward to consistent enhancements and the introduction of new features, guaranteeing that your service remains current. This solution is ideal for small and expanding teams, as well as for teams of 10 or more seeking to boost their performance. Additionally, it is well-suited for medium and large teams that have complex technical demands, ensuring that every organization can find its perfect fit. No matter the size of your team, this system is designed to adapt and grow with you.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Damovo UCC No 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LeadSquared Yes 
Mitel Teamwork No 
NTT Cloud Communications No 
Nimble Yes 
Salesforce Yes 
Vtiger CRM Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Damovo UCC Yes 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
LeadSquared No 
Mitel Teamwork Yes 
NTT Cloud Communications Yes 
Nimble No 
Salesforce No 
Vtiger CRM No 
Zendesk No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cloud Dial

Country

India

Website

www.clouddial.in/

Vendor Details

Company Name

Sikom

Country

Germany

Website

sikom.de/neues-produkt-sikom-cloudone/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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