Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In a modern landscape where constant connectivity is essential, relying on an outdated phone system simply won't suffice. Transitioning to a cloud-based telephony solution like Cloud Dial enables your business and customers to remain connected, whether in the office or on the go. Cloud telephony delivers top-notch business-grade voice services along with sophisticated call features that can be accessed via desk phones, PC softphones, or mobile devices, ensuring you never miss crucial calls. A virtual private number is a special type of phone number designed to redirect incoming calls to a selection of pre-determined phone numbers, commonly referred to as a follow-me number, virtual number, or Personal Number in the UK. This innovative system allows users to configure call forwarding based on specific times and days, utilizing time-of-day routing, for instance, directing calls to your office during business hours while forwarding them to your mobile on weekends. By leveraging this technology, businesses can enhance flexibility and responsiveness, adapting their communication strategies to meet the dynamic needs of their operations.
Description
Dzinga is a cloud-based communication platform designed for businesses, enabling them to engage with customers through various channels such as phone, web, and messaging, all managed from an easy-to-use web interface. By consolidating all forms of communication in one location, Dzinga makes it possible for your agents to handle phone calls, SMS, popular mobile messaging services, and web chats seamlessly through a unified dashboard. This eliminates the hassle of juggling multiple applications, as everything is neatly organized within a straightforward, cross-platform interface. The telephony system intelligently routes every incoming call to the most suitable branch, individual, or device based on the caller's identity, timing, and purpose, ensuring that no calls—and therefore no business opportunities—are overlooked. Additionally, widgets on your website encourage visitors to initiate live chats with agents immediately, turning each interaction into a potential sale. With Dzinga, businesses can enhance their customer engagement and drive sales growth effectively.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
LeadSquared
Yes
Nimble
Yes
Salesforce
Yes
Vtiger CRM
Yes
WordPress
No
Zendesk
Yes
Zoho CRM
Yes
Integrations
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
LeadSquared
No
Nimble
No
Salesforce
No
Vtiger CRM
No
WordPress
Yes
Zendesk
No
Zoho CRM
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€14 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cloud Dial
Country
India
Website
www.clouddial.in/
Vendor Details
Company Name
Dzinga
Founded
2017
Country
Poland
Website
dzinga.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes