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Description

Chat commerce can drive higher engagement and greater convenience. We are the leaders in digital commerce transformation and customer engagement via mobile. We are a global leader in chat commerce for banks and telecommunications companies. This gives global consumer brands the ability to reach more than 90% of the world's population via mobile messaging and chat. With mobile engagement and payments via the top social chat platforms, we help brands remain relevant in a digitally changing world. Our deployments have positive ROI in as little 12 months. Today's customer experience is inconvenient, uninteresting, and provides little value to customers and brands. It is easier to reach customers and transact with them via chat commerce with Clickatell. This will make it easier for you to leave them satisfied after a great experience with your company.

Description

We bring a human touch to business communication, allowing you to harness the power of SMS for unparalleled reach and authentic customer interaction. With straightforward API integration and budget-friendly options, we facilitate connections between you and your clients. Enhance customer engagement through a programmatic method or utilize our user-friendly online customer portal. Developing a scalable solution tailored to your business needs has never been more straightforward. Leverage our API to create the most effective way to interact, establishing a versatile channel for your customers to reach you anytime, anywhere. Our robust and simple API setup ensures that crafting the ideal solution is both easy and adaptable. We manage all the complexities, enabling you to foster meaningful conversations on their preferred platforms, all through a single, convenient interface. Connect with customers through personalized communications that can be sent anytime and anywhere, boasting an impressive 98% read rate. Empower your clients to engage swiftly and effortlessly with memorable 5-digit numbers, ensuring a seamless communication experience. The key to stronger customer relationships is just a message away.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AdRem NetCrunch Yes 
Arithon Yes 
Botbiz Yes 
Convert Pro No 
ConvertPlus No 
Dovetail Software Yes 
Growcer Yes 
HostBill Yes 
IronWiFi Yes 
JobDiva Yes 
OnPrintShop Yes 
Retainly Yes 
Skyfii IO Yes 
Solitics Yes 
TextDeliver Yes 
VEVS Car Rental Software Yes 
Wavetec Appointment and Booking Yes 
Wufoo Yes 

Integrations

AdRem NetCrunch No 
Arithon No 
Botbiz No 
Convert Pro Yes 
ConvertPlus Yes 
Dovetail Software No 
Growcer No 
HostBill No 
IronWiFi No 
JobDiva No 
OnPrintShop No 
Retainly No 
Skyfii IO No 
Solitics No 
TextDeliver No 
VEVS Car Rental Software No 
Wavetec Appointment and Booking No 
Wufoo No 

Pricing Details

$30.00/month/user
Discounts on bulk packages. Customized pricing for Enterprise customers.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Clickatell

Founded

2000

Country

South Africa

Website

www.clickatell.com

Vendor Details

Company Name

SMSPortal

Founded

2002

Country

South Africa

Website

smsportal.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes Yes 
Text-to-Win No 

Product Features

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Alternatives

Alternatives

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