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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.

Description

CoachTube aims to provide every athlete globally with the essential instruction, knowledge, and motivation necessary for their development both as athletes and learners. By offering access to online training sessions led by some of the best coaches in the world, we ensure that students can engage with the material at their convenience, anytime and anywhere. Additionally, CoachTube enables coaches to design their own online courses, facilitating this process with the right tools, technical assistance, and guidance to help bring their content to life effortlessly. This allows coaches to focus more on coaching rather than spending time on marketing and logistics. Gone are the days of costly DVDs and their distribution hassles, as well as the challenges of creating and maintaining elaborate websites or sifting through countless YouTube videos. With CoachTube, you can effortlessly create and distribute your premium content to a defined audience. Whether aiming to enhance your online visibility or supplement private lessons, CoachTube provides the flexibility and authority to monetize your expertise, elevate your brand, and foster community engagement, ultimately revolutionizing the coaching landscape. This platform truly transforms how coaching is shared and experienced in the digital age.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Envision Telephony

Founded

1994

Country

United States

Website

www.envisioninc.com

Vendor Details

Company Name

CoachTube

Country

United States

Website

coachtube.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management No 
Corporate / Business No 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Corporate / Business No 
Customizable No 
Gamification No 
Learner Portal No 
Mobile Learning No 
Open Source No 
SCORM Compliance No 
Synchronous Learning No 
Video Conferencing No 
eCommerce No 
eLearning Companies No 

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