Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cleverly acts as your ultimate assistant, streamlining real-time triage and facilitating intelligent automation while also managing your knowledge base to enhance customer self-service interactions. It adeptly classifies, prioritizes, and directs tickets based on customer intent, utilizing precise categorization across more than 100 labels, achieving an impressive ticket classification accuracy of over 90%. This system enables classification in one language while effectively extending its capabilities across more than 12 other languages. Additionally, it ensures that your repository of internal procedures, macros, and FAQs is consistently updated, comprehensive, and reliable, while also proactively identifying knowledge gaps to maximize knowledge coverage rates. By automating responses to frequently asked questions, it significantly reduces manual workload, achieving deflection rates between 20% and 60%. Furthermore, it boosts agent productivity by delivering the most relevant information exactly when needed, with a noteworthy 20% deflection rate that requires minimal setup thanks to its AI-driven and pre-trained models. Moreover, Cleverly offers seamless integration with your existing help-desk or CRM systems, along with dynamic forms designed to gather essential information in advance. This holistic approach ensures a more efficient workflow and enhances overall customer satisfaction.
Description
Easyworkorder boasts a remarkable array of foundational modules, including work orders, alongside numerous specialized modules tailored for distinct industries. This platform enhances user support and streamlines operations effectively. There is no need for app downloads or specialized software, as Easyworkorder is fully functional on mobile devices right from the start. Accessible globally at any hour, it ensures that users can benefit from its features whenever necessary. Users receive free updates continuously, guaranteeing access to the latest improvements. The shared inbox feature promotes teamwork among your staff, allowing for seamless collaboration in resolving issues without interference. Every support email transforms into a helpdesk ticket, facilitating organization. Tickets can be easily categorized, prioritized, and assigned, ensuring the right team members handle them efficiently. With Easyworkorder’s mobile-friendly web interface, you can manage your support desk on the go, making it a convenient solution for busy professionals. This flexibility allows teams to remain productive, regardless of their location.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshdesk
No
Intercom
No
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cleverly.ai
Country
United States
Website
www.cleverly.ai/
Vendor Details
Company Name
Easyworkorder
Founded
2005
Country
United States
Website
easyworkorder.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Real Estate Property Management
Billing & Invoicing
Yes
Commercial Properties
Yes
Contact Management
No
Credit Check
No
Expense Management
No
Insurance Management
Yes
Landlord Database
No
Late Fee Calculation
No
Lease Management
No
Maintenance Management
Yes
Owner Portal
Yes
Payment Processing
No
Portfolio Management
Yes
Rent Tracking
No
Residential Properties
Yes
Tax Management
No
Tenant Database
Yes
Tenant Portal
Yes
Vacancy Tracking
Yes
Website Management
Yes
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
No
Job Management
No
Preventive Maintenance
Yes
Quotes / Estimates
No
Recurring Appointments
No
Routing
No
Scheduling
No
Task Management
Yes