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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Every tool utilized within a contact center offers a unique insight into the operational health, each insight prompting a specific action to be taken. ClearView stands as the unified source of truth for these varied insights, enabling you to dedicate less time to report generation and more time to achieving tangible results. Just like when you're multitasking by driving, conversing on the phone, and enjoying a breakfast burrito—it's easy to lose focus and veer off course; the real-time alerts from "rumble strips" help you make necessary adjustments. In a similar fashion, ClearView acts as a virtual rumble strip for employees, notifying them of unproductive habits to maintain team focus. Historically, reports were exclusively directed toward management and then slowly filtered down to agents, often treated as an afterthought. In contrast, today’s call center agents not only have the capability to read reports but also thrive on constant updates. With ClearView, agents remain consistently informed about their performance, allowing you to concentrate on the most critical aspects of your operation. This shift ensures that teams are more engaged and proactive in their roles, ultimately driving better outcomes.

Description

Clearview is Valicom's platform for managing the full lifecycle of telecom expense. Services enter a centralized inventory when ordered. Invoices arrive, are normalized across carrier formats, and are validated line by line against inventory and contracted rates. Discrepancies are flagged and disputed before payment rather than absorbed. Approved amounts, coded to the right cost centers, flow into the organization's AP system for payment. Contracts are tracked through their renewal windows. Over 100 standard reports make the resulting data usable for budgeting, forecasting, and audit. The platform runs standalone for internal teams or as the working environment for Valicom's analyst-led managed services.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ClearView

Founded

2012

Country

United States

Website

clearviewlive.com/dashboards/

Vendor Details

Company Name

Valicom

Founded

1991

Country

United States

Website

www.valicomtech.com

Product Features

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Telecom Expense Management

Billing for Data Yes 
Billing for Voice Yes 
Call Monitoring No 
Chargeback Tracking Yes 
Contract Negotiation Yes 
Fixed Line Compatibility No 
Internal Cost Allocation Yes 
Mobile Line Compatibility No 
Usage Reporting Yes 

Wireless Expense Management

CRM No 
Custom Rate Plans Yes 
Discount Management Yes 
Metered Billing Yes 
Move / Add / Change Options Yes 
Procurement Management Yes 
Split Billing Yes 
Supports WiFi Hotspots Yes 
Usage Reporting Yes 

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