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Description
ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment.
1. Transform Slack into a central hub to manage requests.
2. Converting customer inquiries into actionable tickets will help you to respond quickly.
3. Automated knowledge bases can be used to provide support for many clients.
4. Slack's conversational ticketing simplifies internal employee support.
5. Support and Customer Success Teams can work efficiently within Slack.
6. Improve accountability and response times.
7. Monitor and manage customer inquiries from a single Slack Channel.
8. Keep your team aligned on all platforms and tools.
9. Boost productivity with AI-driven answers and organized knowledge resources.
10. Integrate seamlessly with existing tools to ensure efficient two-way communications.
Description
Slicki provides a seamless way to manage and access information associated with your Slack channels. Consider it a wiki specifically designed for Slack, functioning as an intranet, a document management system, and a knowledge base all in one. When you integrate the Slicki App into your Slack workspace, your team can instantly create, access, and update pages of information directly within Slack. This tool serves as an excellent method for sharing insights, transforming conversations into documentation, and efficiently organizing and retrieving data pertinent to your organization in a format that your team members already know well. Moreover, Slicki is accessible through any desktop or mobile browser by simply substituting your "slack.com" team URL with "slicki.wiki," allowing you to view your Slicki content in a familiar structure. This integration enhances collaboration and ensures that valuable information is always at your fingertips, streamlining processes and improving productivity across the board.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Slack
Yes
ClickUp
Yes
Freshdesk
Yes
GitHub
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Jira
Yes
Linear
Yes
Microsoft Teams
Yes
Integrations
Slack
Yes
ClickUp
No
Freshdesk
No
GitHub
No
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Jira
No
Linear
No
Microsoft Teams
No
Pricing Details
$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Internal Helpdesk Plans:
1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels
External Helpdesk Plans:
1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels
Integration Product Pricing:
1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements
There is also a 15% discount for businesses that choose to pay annually.
Free Trial
Yes
Free Version
Yes
Pricing Details
$20 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ClearFeed
Founded
2021
Country
Bangalore, India
Website
clearfeed.ai/
Vendor Details
Company Name
Slicki
Founded
2018
Country
Denmark
Website
www.slicki.wiki/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes