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support

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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment. 1. Transform Slack into a central hub to manage requests. 2. Converting customer inquiries into actionable tickets will help you to respond quickly. 3. Automated knowledge bases can be used to provide support for many clients. 4. Slack's conversational ticketing simplifies internal employee support. 5. Support and Customer Success Teams can work efficiently within Slack. 6. Improve accountability and response times. 7. Monitor and manage customer inquiries from a single Slack Channel. 8. Keep your team aligned on all platforms and tools. 9. Boost productivity with AI-driven answers and organized knowledge resources. 10. Integrate seamlessly with existing tools to ensure efficient two-way communications.

Description

Slicki provides a seamless way to manage and access information associated with your Slack channels. Consider it a wiki specifically designed for Slack, functioning as an intranet, a document management system, and a knowledge base all in one. When you integrate the Slicki App into your Slack workspace, your team can instantly create, access, and update pages of information directly within Slack. This tool serves as an excellent method for sharing insights, transforming conversations into documentation, and efficiently organizing and retrieving data pertinent to your organization in a format that your team members already know well. Moreover, Slicki is accessible through any desktop or mobile browser by simply substituting your "slack.com" team URL with "slicki.wiki," allowing you to view your Slicki content in a familiar structure. This integration enhances collaboration and ensures that valuable information is always at your fingertips, streamlining processes and improving productivity across the board.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
ClickUp Yes 
Freshdesk Yes 
GitHub Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Microsoft Teams Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Slack Yes 
ClickUp No 
Freshdesk No 
GitHub No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Linear No 
Microsoft Teams No 
Salesforce No 
Zendesk No 

Pricing Details

$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.

Internal Helpdesk Plans:

1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels

External Helpdesk Plans:

1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels

Integration Product Pricing:

1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements

There is also a 15% discount for businesses that choose to pay annually.
Free Trial Yes 
Free Version Yes 

Pricing Details

$20 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ClearFeed

Founded

2021

Country

Bangalore, India

Website

clearfeed.ai/

Vendor Details

Company Name

Slicki

Founded

2018

Country

Denmark

Website

www.slicki.wiki/

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Product Features

Alternatives

Alternatives