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support

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Average Ratings 0 Ratings

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ease
features
design
support

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Description

ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment. 1. Transform Slack into a central hub to manage requests. 2. Converting customer inquiries into actionable tickets will help you to respond quickly. 3. Automated knowledge bases can be used to provide support for many clients. 4. Slack's conversational ticketing simplifies internal employee support. 5. Support and Customer Success Teams can work efficiently within Slack. 6. Improve accountability and response times. 7. Monitor and manage customer inquiries from a single Slack Channel. 8. Keep your team aligned on all platforms and tools. 9. Boost productivity with AI-driven answers and organized knowledge resources. 10. Integrate seamlessly with existing tools to ensure efficient two-way communications.

Description

Motivate your team to enhance their organization, influence, and helpfulness by implementing effective strategies. Discover valuable suggestions for optimizing the efficient use of Slack, along with aggregated metrics and insights into your team's engagement on the platform. Team members will receive a weekly scorecard that reflects their current standings in Organization, Influence, and Help, along with straightforward tips for leveraging Slack's functionalities like Threads and Edits. Additionally, your team's manager will have access to a consolidated report detailing metrics for each of these categories. At Pleesher, we identified that many organizations overlook the importance of rewarding their customers, clients, users, and visitors in the digital space. Even if you're not a developer, rest assured that our straightforward setup process comes at no cost to you, making it easy to establish your incentive program with our support. While you will need to add some code to your website or online platform, our comprehensive step-by-step action guide ensures that this process is manageable for everyone involved. With our assistance, you can foster a more engaged and productive team environment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
ClickUp Yes 
Freshdesk Yes 
GitHub Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Microsoft Teams Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Slack Yes 
ClickUp No 
Freshdesk No 
GitHub No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Linear No 
Microsoft Teams No 
Salesforce No 
Zendesk No 

Pricing Details

$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.

Internal Helpdesk Plans:

1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels

External Helpdesk Plans:

1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels

Integration Product Pricing:

1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements

There is also a 15% discount for businesses that choose to pay annually.
Free Trial Yes 
Free Version Yes 

Pricing Details

$10 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ClearFeed

Founded

2021

Country

Bangalore, India

Website

clearfeed.ai/

Vendor Details

Company Name

Pleesher

Founded

2015

Country

France

Website

pleesher.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Product Features

Productivity

Collaboration No 
Database Creation No 
Document Creation No 
File Sharing No 
Notes Management No 
Office Suite No 
Presentation Tools No 
Project Management No 
Task Management No 
Team Chat No 

Alternatives

Alternatives