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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ClearFeed is a Slack-integrated AI-powered support platform that combines the efficiency of a helpdesk with Slack’s collaborative environment. 1. Transform Slack into a central hub to manage requests. 2. Converting customer inquiries into actionable tickets will help you to respond quickly. 3. Automated knowledge bases can be used to provide support for many clients. 4. Slack's conversational ticketing simplifies internal employee support. 5. Support and Customer Success Teams can work efficiently within Slack. 6. Improve accountability and response times. 7. Monitor and manage customer inquiries from a single Slack Channel. 8. Keep your team aligned on all platforms and tools. 9. Boost productivity with AI-driven answers and organized knowledge resources. 10. Integrate seamlessly with existing tools to ensure efficient two-way communications.

Description

Leading companies around the globe are leveraging the solutions offered by Nextup.ai to enhance productivity within Slack. Eliminate the hassle of toggling between Slack and Jira by consolidating your meetings and follow-ups directly in Slack. With a focus on Slack-first support for workplace efficiency, Jira Integration+ is specifically designed to operate seamlessly within Slack, allowing you to oversee Jira projects without losing focus. Effortlessly create and update tasks from Slack to keep your team's momentum going. Impress your users with dedicated Slack support for Jira Service Desk, as HelpDesk+ eliminates the need for constant tab switching, enabling your team to effectively monitor all requests in one place. Morgan optimizes your meetings and maintains organization, empowering you to conduct standups, retrospectives, and customized meetings directly from Slack, aided by AI that minimizes unnecessary meeting time. By integrating Jira Integration+ into your workflow, you can ensure streamlined project management right from Slack, making it easier than ever to keep your team aligned and productive. Embrace this innovative approach to collaboration and watch your team's efficiency soar.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Microsoft Teams Yes 
Slack Yes 
ClickUp Yes 
Freshdesk Yes 
GitHub Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Linear Yes 
Salesforce Yes 
Zendesk Yes 

Integrations

Jira Yes 
Microsoft Teams Yes 
Slack Yes 
ClickUp No 
Freshdesk No 
GitHub No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Linear No 
Salesforce No 
Zendesk No 

Pricing Details

$24 per month
ClearFeed offers pricing plans to meet different business needs, focusing on internal and external helpdesk functionalities, as well as integrations with Slack.

Internal Helpdesk Plans:

1. Starter Plan: $24 per user per month
2. Professional Plan: $49 per user per month
3. Enterprise Plan: Custom pricing for larger organizations with more than 200 Slack channels

External Helpdesk Plans:

1. Starter Plan: $40 per month for 10 Slack channels
2. Professional Plan: $80 per month for 10 Slack channels
3. Enterprise Plan: Custom pricing based on specific needs and number of Slack channels

Integration Product Pricing:

1. Starter Plan: $49 per month for 250 tickets
2. Professional Plan: $89 per month for 250 tickets
3. Enterprise Plan: Custom pricing based on requirements

There is also a 15% discount for businesses that choose to pay annually.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ClearFeed

Founded

2021

Country

Bangalore, India

Website

clearfeed.ai/

Vendor Details

Company Name

Nextup

Country

United States

Website

www.nextup.ai/

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

Productivity

Collaboration No 
Database Creation No 
Document Creation No 
File Sharing No 
Notes Management No 
Office Suite No 
Presentation Tools No 
Project Management No 
Task Management No 
Team Chat No 

Alternatives

Alternatives