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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Claimlane serves as a comprehensive solution for managing complaints specifically designed for retailers. It facilitates an efficient complaint resolution system that benefits both customers and suppliers alike. By transforming negative experiences into positive ones, we aim to enhance customer loyalty significantly. At Claimlane, we understand that businesses strive to provide exceptional customer service, even when challenges arise. A remarkable customer experience fosters enduring relationships and cultivates strong brand loyalty. Our mission is to empower companies to address complaints swiftly, leveraging valuable insights to improve products for consumers and contribute positively to the environment. Say goodbye to the hassle of requesting accurate images, style details, or descriptions from customers. Instantly access relevant supplier guidelines related to any complaint. Monitor defective products and sluggish supplier responses while identifying problematic items seamlessly. Additionally, efficiently resolve claims for products with known defects or warranty issues, ensuring a hassle-free experience for both the retailer and the customer. This streamlined approach not only enhances operational efficiency but also paves the way for continuous improvement in product offerings.

Description

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$149 one-time payment
Free Trial No 
Free Version No 

Pricing Details

$49.99 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Claimlane

Country

Denmark

Website

www.claimlane.com

Vendor Details

Company Name

piHAPPINESS

Founded

2018

Country

United States

Website

www.pihappiness.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

NPS

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