Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.
Description
With the convenience of virtual diagramming, voice annotation, photo documentation, and comprehensive pricing features, everything you need is at your fingertips. By efficiently and precisely gathering claim information directly at the site, follow-up visits are often rendered unnecessary, allowing for deeper engagement with policyholders during the settlement process. Adjusters can seamlessly document, estimate, and finalize claims in just a few simple steps, resulting in quicker, more efficient, and accurate settlements. The Mobile Claims platform ensures that estimates made on-site can quickly transition into settlements. Utilizing intelligent questionnaires, our technology can create tailored, loss-specific estimates significantly faster than conventional methods. The system is designed for easy integration, training, and usability, drastically reducing the costs associated with change while offering substantial advantages for carriers, adjusters, contractors, and policyholders. Additionally, it comes fully equipped with features such as aerial imagery and measurement, 3D virtual diagramming, geospatial visualization, and video collaboration, making it a comprehensive solution for modern claims processing. Overall, this innovative approach not only enhances productivity but also fosters better communication among all parties involved.
API Access
Has API
No
API Access
Has API
No
Integrations
Hover
No
RoofScope
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Xactware
Founded
1986
Country
United States
Website
www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/
Vendor Details
Company Name
Symbility Solutions
Founded
2002
Country
Canada
Website
www.symbilitysolutions.com/symbility-property/our-products/mobile-claims/
Product Features
Insurance Claims Management
CRM
No
Claims tracking
No
Customer portal
No
Document management
No
EDI data exchange integrations
No
Electronic claims
No
Fraud management
No
Reporting
No
Product Features
Claims Processing
Adjustor Management
Yes
Case Management
No
Claim Resolution Tracking
Yes
Co-Pay & Deductible Tracking
No
Compliance Management
No
Customer Management
No
Electronic Claims
Yes
Forms Management
No
Paper-Based Claims
No
Payor Management
No
Policy Administration
No