Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.
Description
Riskonnect Claims Management Software is an advanced claims administration platform that helps organizations efficiently manage claims from the initial incident report to final closure. The system centralizes claims information, automates workflows, and connects data from multiple internal and external sources to improve visibility and streamline operations. Businesses can use the platform to simplify claims intake with mobile-friendly forms, automatic alerts, instant data validation, and real-time access to critical information. The software includes robust capabilities for assignment management, reserve tracking, adjudication workflows, settlement processing, subrogation management, and return-to-work coordination. Integrated AI and predictive analytics tools help claims teams identify litigation risks, detect potential problem claims early, estimate claim durations, and make faster, more informed decisions. Riskonnect also supports compliance management through electronic filing tools for workers’ compensation reporting and proactive monitoring of regulatory requirements. Collaboration features enable adjusters, claimants, insurers, and third-party partners to communicate and share information more effectively throughout the claims process. The platform integrates with more than 900 external systems used by carriers and third-party administrators, allowing organizations to unify and validate claims data across different environments. Custom dashboards, reporting tools, and analytics capabilities provide actionable insights that help businesses evaluate performance, reduce costs, and optimize resource allocation. Automated task management and configurable workflows reduce administrative burdens while helping organizations accelerate claim resolution times.
API Access
Has API
No
API Access
Has API
No
Integrations
Rayven
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Xactware
Founded
1986
Country
United States
Website
www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/
Vendor Details
Company Name
Riskonnect
Founded
2007
Country
United States
Website
riskonnect.com/claims-management-software/
Product Features
Insurance Claims Management
CRM
No
Claims tracking
No
Customer portal
No
Document management
No
EDI data exchange integrations
No
Electronic claims
No
Fraud management
No
Reporting
No
Product Features
Claims Processing
Adjustor Management
No
Case Management
No
Claim Resolution Tracking
No
Co-Pay & Deductible Tracking
No
Compliance Management
No
Customer Management
No
Electronic Claims
No
Forms Management
No
Paper-Based Claims
No
Payor Management
No
Policy Administration
No
Insurance Claims Management
CRM
No
Claims tracking
No
Customer portal
No
Document management
No
EDI data exchange integrations
No
Electronic claims
No
Fraud management
No
Reporting
No