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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.

Description

Are you in search of a cloud-based solution that efficiently handles all your assets, streamlines your daily operations, and allows you to concentrate on the core aspects of your business? By opting for WebDPW™, you select an integrated software platform that is accessible across all your locations, facilitating your employees' tasks while simplifying your own responsibilities. It removes the burden of excessive paperwork, from payroll to work orders and invoices, allowing for a more organized workflow. With this system, you can easily access vital information related to assets, customers, employees, cash flow, and expenses—all in one place. Additionally, it empowers you to address operational hurdles such as inspections, preventive maintenance, and incident management effectively. Furthermore, you can oversee and manage your assets to prolong their lifespan, ensuring a safe and dependable infrastructure while enhancing accountability to constituents. Moreover, you will also be able to ensure the safety of roadways for the public with greater efficiency. Embrace this transformative solution to elevate your operational capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CivicPlus Municipal Websites Yes 
CivicReady Yes 
Facebook Yes 

Integrations

CivicPlus Municipal Websites No 
CivicReady No 
Facebook No 

Pricing Details

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Trial No 
Free Version No 

Pricing Details

$20.00/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CivicPlus

Founded

2001

Country

United States

Website

www.civicplus.com/citizen-request-management/

Vendor Details

Company Name

WebDPW

Founded

1982

Country

United States

Website

www.webdpw.com

Product Features

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database No 
Document Management No 
Equipment Maintenance No 
Fixed Asset Management No 
Job Costing No 
Project Management No 
Service Request Management No 
Work Order Management No 

Product Features

Government

Budgeting & Forecasting Yes 
Code Enforcement Yes 
Compliance Management Yes 
Fixed Asset Management Yes 
Inventory Management Yes 
License Issuance Yes 
Permit Issuance Yes 
Purchasing & Receiving Yes 
Self Service Portal Yes 
Taxation & Assessment No 
Utility Billing Yes 
Work Order Management Yes 

Public Works

Billing & Invoicing Yes 
Compliance Management Yes 
Contract Management Yes 
Customer Database Yes 
Document Management Yes 
Equipment Maintenance Yes 
Fixed Asset Management Yes 
Job Costing Yes 
Project Management Yes 
Service Request Management Yes 
Work Order Management Yes 

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