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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Cisco Elastic Services Controller (ESC) functions as a Virtual Network Functions Manager (VNFM), managing the entire lifecycle of Virtual Network Functions (VNFs) from the initial onboarding and deployment phases to ongoing monitoring, scaling, healing, and eventual decommissioning. With its flexible and modular design, ESC accommodates both Cisco's VNFs and those from third-party providers, making it suitable for a variety of network settings. It integrates effortlessly into any ETSI-compliant Management and Orchestration (MANO) framework, ensuring that architectural integrity and compliance are upheld. The platform delivers in-depth visibility into service creation, allowing for effective management from the instantiation stage through critical maintenance activities like auto-scaling and healing, all the way to the final teardown of both simple and intricate multi-VNF services. By adeptly managing multi-VNF services, it offers essential tools for creating service definitions, enforcing policies, and controlling VNF placements, thus enhancing operational efficiency. Furthermore, ESC is equipped with advanced analytics capabilities and service health monitoring, which are supported by its integrated instrumentation, ensuring that network performance is continuously optimized. This comprehensive approach not only simplifies network management but also enhances the overall reliability of services deployed across diverse environments.

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/cloud-systems-management/elastic-services-controller-esc/index.html

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Product Features

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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