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Average Ratings 2 Ratings

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support

Description

Cisco BroadWorks serves as a robust platform for enterprise communication and collaboration, delivering exceptional security, performance, and scalability. Partnered with Cisco service providers, it seamlessly integrates with Cisco Webex to address a comprehensive array of communication and collaboration requirements for businesses. Recognized as the leading cloud business communication solution globally, Cisco BroadWorks caters to over 26 million users across various enterprises, from small startups to large multinational firms. With a commitment to mission-critical security and reliability, it boasts an impressive 99.999% uptime, ensuring full redundancy. Additionally, it adheres to all relevant regional regulations concerning security, data privacy, and law enforcement requirements. Cisco BroadWorks encompasses a wide range of PBX functionalities available at user, group, site, and enterprise levels, including features like hunt groups, auto-attendants, unified messaging, and contact center capabilities. This versatility makes it an essential tool for organizations aiming to enhance their communication infrastructure effectively.

Description

Call-recording.com offers a cutting-edge recording solution tailored for Cisco CUCM and Cisco WebEx, ensuring compliance with call regulations and preserving message history. You can easily deploy our thin, zero-config, stateless container on your preferred hypervisor or container platform, allowing calls to be securely journaled to our SaaS backend service for hassle-free reviews, all while ensuring end-to-end encryption. With our user-friendly setup wizard, all essential settings for Cisco CUCM are configured seamlessly, and integration with Cisco WebEx and Cisco WebEx Calling for message history and call recording requires just two clicks. We provide unlimited storage for all call recordings and message histories, making it convenient for users. Our standout feature is the self-service setup that allows clients to implement the solution effortlessly and forget about it. Interested users can quickly sign up for a 30-day trial without any demo request or credit card requirement, as we are confident that trying our product will demonstrate our superiority over competitors. Additionally, the straightforward process and robust features make this solution ideal for organizations aiming to enhance their communication compliance effortlessly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Cisco Unified Communications Manager No 
Cisco Webex No 
Go Integrator Cara Yes 
TimelyBill Yes 

Integrations

Cisco Unified Communications Manager Yes 
Cisco Webex Yes 
Go Integrator Cara No 
TimelyBill No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$4/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/unified-communications/broadworks/index.html

Vendor Details

Company Name

Call Observe LLC

Founded

2026

Country

United States

Website

call-recording.com

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

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