Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Online exam software that doesn't compromise: Exams are challenging, but your eAssessment software shouldn’t be either! Our intuitive yet powerful online exam platform allows you to focus on what really matters: helping test takers achieve success.
Description
Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cirrus Assessment
Founded
2013
Country
Netherlands
Website
cirrusassessment.com
Vendor Details
Company Name
OpsTel Services
Founded
2010
Country
United States
Website
opstel.com
Product Features
Assessment
Certification Management
No
Individualized Assessments
No
Multi-User Collaboration
No
Proctoring
No
Scoring
No
Skill Testing
No
Surveys
No
Test / Quiz Creation
No
Exam
Assessments
No
Automatic Grading
No
Certification
No
Online Tests
No
Paper Tests
No
Question Bank
No
Question Branching
No
Question Randomizing
No
Quizzes
No
Results Reporting
No
Scheduling
No
Surveys
No
Time Limits
No
User Management
No
Weighted Questions
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No