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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Elevate your Ciena network with automated operations through Manage, Control and Plan, enabling rapid planning and deployment of customer services. Easily ensure optimal network performance while achieving significant operational efficiencies. The Manage, Control and Plan (MCP) domain controller from Ciena provides these advantages via software control and automation of lifecycle operations. Additionally, it lays the groundwork for Software-Defined Networking (SDN), facilitating advanced applications that enhance multi-layer network performance. Ciena’s comprehensive MCP Applications suite empowers you with software control, analytics, and automation to elevate your multi-layer network operations to outstanding levels of efficiency. Maximizing your investment in Ciena's MCP is essential for achieving sustained success and innovation in your network management strategy.

Description

Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BackBox Yes 
Casa Systems Yes 
Dixa No 
Freshdesk No 
Help Scout No 
Helpshift No 
Intercom No 
Salesforce Agentforce Service No 
Zendesk No 

Integrations

BackBox No 
Casa Systems No 
Dixa Yes 
Freshdesk Yes 
Help Scout Yes 
Helpshift Yes 
Intercom Yes 
Salesforce Agentforce Service Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

€20 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Ciena

Founded

1992

Country

United States

Website

www.ciena.com/products/manage-control-plan/

Vendor Details

Company Name

Miuros

Founded

2016

Country

France

Website

miuros.com

Product Features

Product Features

Data Analysis

Data Discovery No 
Data Visualization Yes 
High Volume Processing No 
Predictive Analytics Yes 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics Yes 

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