Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Elevate your Ciena network with automated operations through Manage, Control and Plan, enabling rapid planning and deployment of customer services. Easily ensure optimal network performance while achieving significant operational efficiencies. The Manage, Control and Plan (MCP) domain controller from Ciena provides these advantages via software control and automation of lifecycle operations. Additionally, it lays the groundwork for Software-Defined Networking (SDN), facilitating advanced applications that enhance multi-layer network performance. Ciena’s comprehensive MCP Applications suite empowers you with software control, analytics, and automation to elevate your multi-layer network operations to outstanding levels of efficiency. Maximizing your investment in Ciena's MCP is essential for achieving sustained success and innovation in your network management strategy.
Description
Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
BackBox
Yes
Casa Systems
Yes
Dixa
No
Freshdesk
No
Help Scout
No
Helpshift
No
Intercom
No
Salesforce Agentforce Service
No
Zendesk
No
Integrations
BackBox
No
Casa Systems
No
Dixa
Yes
Freshdesk
Yes
Help Scout
Yes
Helpshift
Yes
Intercom
Yes
Salesforce Agentforce Service
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€20 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ciena
Founded
1992
Country
United States
Website
www.ciena.com/products/manage-control-plan/
Vendor Details
Company Name
Miuros
Founded
2016
Country
France
Website
miuros.com
Product Features
Product Features
Data Analysis
Data Discovery
No
Data Visualization
Yes
High Volume Processing
No
Predictive Analytics
Yes
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
Yes