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Description
Subscription eCommerce brands and SaaS companies use Churn Buster's retention software to win back revenue from failed payments and keep customers who try to cancel. The two products run on their own or together.
Dunning coordinates retries with branded email and SMS asking customers to update their payment details. Where Churn Buster handles the retries itself, it also sets their timing.
With Cancel Flows, a customer who clicks cancel sees a short flow instead of a one click exit: a pause, skip, discount, or plan change, plus a question about why they're leaving. For regulated locations, Cancel Flows also includes a click-to-cancel option.
Since 2013, Churn Buster has handled 50+ million failed payments, and its retention specialists have refined the default retry and campaign settings over 1,000+ accounts. Dunning connects to Stripe, Braintree, Recharge, Loop, Skio, Stay AI, Checkout Champ, Seal Subscriptions, Ordergroove, and more. Plans start at $269/mo on a flat fee set by MRR tier, month to month.
Description
Out of the Blue is an innovative platform for ecommerce observability that aims to facilitate growth by restoring signals, sealing revenue gaps, and enhancing development through AI-driven, no-code, real-time business intelligence and ecommerce oversight. This platform safeguards every transaction in real time by overseeing the entire ecommerce landscape, which encompasses applications, advertisements, site functionality, tracking systems, checkout processes, APIs, marketing technology, advertising technology, customer data platforms, and external services. Leveraging AI for anomaly detection, it quickly identifies failures, conducts automatic investigations across various channels, devices, platforms, and customer journeys, and provides teams with straightforward answers rather than just presenting dashboards. The Diagnostics Agent performs a daily scan of signals across advertisements and websites, executes root cause analysis when return on ad spend decreases, and functions as a continuous performance analyst available 24/7. Meanwhile, the Retention Agent keeps an eye on churn indicators in email and SMS communications, alerts users to fluctuations in outbound volume and engagement, and recommends immediate measures for customer retention. By integrating these capabilities, Out of the Blue empowers businesses to effectively manage their ecommerce performance and respond to challenges swiftly.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Shopify
Yes
Amazon Redshift
No
Attentive
No
BigCommerce
No
Braintree
Yes
Clarity
No
Claude
No
Google Cloud BigQuery
No
Google Cloud Platform
No
Hightouch
No
Integrations
Shopify
Yes
Amazon Redshift
Yes
Attentive
Yes
BigCommerce
Yes
Braintree
No
Clarity
Yes
Claude
Yes
Google Cloud BigQuery
Yes
Google Cloud Platform
Yes
Hightouch
Yes
Pricing Details
$269/mo
Churn Buster charges a flat monthly fee set by your MRR tier, with no cut of recovered revenue, so it pays for itself at about a 1% recovery rate lift. Pricing starts at $269/mo.
Free Trial
No
Free Version
No
Pricing Details
$399 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Churn Buster
Founded
2013
Country
United States
Website
churnbuster.io
Vendor Details
Company Name
Out Of The Blue
Founded
2021
Country
United States
Website
outoftheblue.ai/
Product Features
Recurring Billing
Customer Portal
No
Deferred Billing
No
Discount Management
No
Dunning Management
Yes
Invoice History
No
Multi-Currency
No
Multi-Period Recurring Billing
No
Payment Processing
No
Recurring Donations
No
Subscription Billing
No
Subscription Management
Cancellation Management
Yes
Discount / Coupon Management
No
Dunning Management
Yes
Enrollment Management
No
Product Catalog
No
Recurring Billing
No
Revenue Recognition
No
Revenue Recovery Tools
Yes
Self Service Portal
No
Subscription Plan Management
No
Tax Management
No
Trial Management
No
Usage Tracking/Analytics
No
