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Description

Experience unified analytics for customer feedback tailored for the fastest growing companies globally. With Chattermill, you can secure a competitive advantage by consolidating, evaluating, and interpreting customer feedback in real-time. Bring together every feedback channel and customer interaction seamlessly into a user-friendly, collaborative platform. Leverage innovative AI technology for theme and sentiment analysis to understand customer emotions towards your product, track emerging trends, and recognize the factors that encourage customer loyalty. By filtering and deciphering the deeper meanings in your data, you can quickly assess the elements influencing customer experience. Additionally, analyze the signals in customer feedback to pinpoint and forecast potential opportunities that can enhance revenue, foster advocacy, and improve retention across all customer touchpoints, ensuring your business remains agile and responsive to evolving needs.

Description

Leverage the cutting-edge Survey2Connect platform to delve into your business hurdles, scrutinize potential solutions, and craft innovative strategies. Gain insights into how your brand is perceived by both internal and external stakeholders, while examining vast amounts of data to gauge customer sentiment and implement practical measures for sustainable growth. Enhance your market offerings continuously and ensure that each customer interaction holds significance. Discover how your customers learn about your business, their decision-making processes, preferred communication channels, and how to foster an exceptional customer experience that cultivates positive sentiments. Employ S2C’s adaptable digital solutions to oversee both field and remote research tasks efficiently. Reduce manual errors and processing delays through the digital capture, analysis, and reporting of data. Utilize AI-driven analytics to uncover data trends and derive insights that would be unattainable through manual methods, ultimately empowering your business to thrive in a competitive landscape. By embracing these innovative tools and approaches, you can better position your brand for success in the ever-evolving market.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AppFollow Yes 
Appfigures Yes 
AskNicely Yes 
Customer Thermometer Yes 
Delighted Yes 
Dixa Yes 
Feefo Yes 
Freshdesk Yes 
Intercom Yes 
Medallia Yes 
Motileo Yes 
Qualaroo Yes 
Qualtrics Customer Experience Yes 
Qualtrics XM Platform Yes 
SatisMeter Yes 
Trustpilot Yes 
Typeform Yes 
Yotpo Yes 
Zendesk Sunshine Yes 

Integrations

AppFollow No 
Appfigures No 
AskNicely No 
Customer Thermometer No 
Delighted No 
Dixa No 
Feefo No 
Freshdesk No 
Intercom No 
Medallia No 
Motileo No 
Qualaroo No 
Qualtrics Customer Experience No 
Qualtrics XM Platform No 
SatisMeter No 
Trustpilot No 
Typeform No 
Yotpo No 
Zendesk Sunshine No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$25 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chattermill

Founded

2015

Country

United Kingdom

Website

chattermill.com

Vendor Details

Company Name

Survey2Connect

Founded

2017

Country

India

Website

survey2connect.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Alternatives

Alternatives