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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Establish immediate interactions with clients using Chatbox, a messaging platform hosted in the cloud. This tool enables users to oversee communication through Facebook Messenger, live chat, and SMS channels. Additionally, Chatbox can seamlessly connect with various customer relationship management (CRM) systems such as Oracle Service Cloud and Salesforce. Furthermore, it allows users to tailor messages by incorporating customer information, including their name, age, and address, enhancing the personalization of interactions. By leveraging these features, businesses can improve their engagement strategies significantly.

Description

GirikSMS is a fully integrated messaging and automation solution designed for Salesforce that allows businesses to engage with their customers through SMS, WhatsApp, and web chat directly within the Salesforce interface, facilitating one-to-one interactions, bulk messaging, and multimedia content sharing with effortless CRM integration. Its extensive automation capabilities encompass features such as scheduled campaigns, drip messaging, customizable templates, workflow-triggered replies, and automatic follow-ups, all of which can be set up using Process Builder, Apex, or flows. Leveraging generative AI and Copilot capabilities, GirikSMS significantly boosts agent productivity by providing real-time suggestions for responses, conducting sentiment analysis, and offering conversational support powered by ChatGPT. The platform consolidates various messaging channels into a single inbox for efficiency, incorporates AI-driven chatbots for around-the-clock assistance and tailored workflows, and includes functionalities like text-to-voice, message duplication, survey distribution, and dynamic mapping of sender numbers. Additionally, it guarantees compliance with opt-in/out management and takes care of campaign scheduling along with detailed analytics tracking to optimize communication strategies, ensuring businesses achieve their messaging goals effectively. Furthermore, GirikSMS continues to evolve, integrating new features that cater to the changing landscape of customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Cellcast No 
ChatGPT No 
Facebook Messenger No 
Meta AI No 
Oracle Service Yes 
Slack Yes 
Telnyx No 
Twilio No 
WhatsApp No 
Ytel Yes 

Integrations

Salesforce Yes 
Cellcast Yes 
ChatGPT Yes 
Facebook Messenger Yes 
Meta AI Yes 
Oracle Service No 
Slack No 
Telnyx Yes 
Twilio Yes 
WhatsApp Yes 
Ytel No 

Pricing Details

$35.00/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chatbox

Founded

2015

Country

United States

Website

chatbox.com

Vendor Details

Company Name

GirikSMS

Founded

2021

Country

United States

Website

www.giriksms.com

Product Features

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win Yes 

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

WhatsApp Marketing

API No 
Alerts No 
Autoresponder No 
Bulk Messaging No 
Campaign Management No 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics No 

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