Compare Chat Lab vs. Peerly

Innovative conversational technology that extracts valuable insights from the mobile-centric generation is transforming traditional research methods. By fostering a continuous, two-way conversation with your audience, you can replace outdated approaches with a more interactive experience. Our platform, Chat Lab, allows you to establish dynamic mobile communities of customers, supporters, and team members for real-time engagement and feedback. The process begins with chats—conversational surveys that can be effortlessly shared via social media and popular messaging platforms. In contrast to conventional methods of collecting experience data, chats offer a more fluid, engaging, and conversational approach. This tool significantly strengthens customer relationships by providing an enriched research experience that feels more personal. Embracing agility, mobility, and conversational engagement, this represents the future of community interaction. Designed by researchers for researchers, Chat Lab simplifies the creation of continuously active and deeply engaged communities. You can craft captivating chats using an array of question formats, inviting diverse feedback in the form of text, images, videos, or audio clips to gain deeper insights. Moreover, this approach ensures that you remain in tune with your audience's preferences and needs in real time.

Every day, thousands of individuals engage in meaningful dialogues, raise funds, and address critical topics through text messaging, which boasts an engagement rate 45 times greater than that of emails or phone calls, as highlighted by various case studies. Peerly’s Peer to Peer platform facilitates this process by empowering your volunteers or agents to connect with thousands of people through direct text conversations. P2P, or person-to-person texting, allows for genuine one-on-one interactions. With Peerly’s innovative technology, you can effectively engage large groups of individuals who have opted in, initiating valuable real-time discussions with countless participants. Each agent can manage thousands of conversations daily, reach out to potential new donors, and gather insights using our survey toolkit. By utilizing our P2P platform, you can easily initiate outbound texts to your opt-in audience's smartphones and spark live, two-way conversations swiftly. The user-friendly Peerly P2P interface simplifies the process of responding to messages and overseeing ongoing discussions, making engagement more effective than ever before. This approach not only enhances outreach efforts but also fosters a deeper connection with your audience.